Brain Surgery now disability

Contact the Microsoft Disability Answer Desk for accessible technical assistance and live-support options, and do not allow remote access to anyone who contacted you through a pop-up or unsolicited call.

Get accessible Microsoft support

Open the Microsoft Disability Answer Desk and select the contact option available for your region. Its support team is trained in assistive technologies and provides assistance in English, Spanish, French, and American Sign Language.^1^

If you use a government, business, or enterprise account, use the enterprise Disability Answer Desk listed on that page instead.

Secure the computer first

If a pop-up says that Microsoft detected a virus, provides a telephone number, or asks for remote access, do not call, click, pay, or install anything. Genuine Microsoft error messages do not provide telephone numbers, and Microsoft does not make unsolicited calls offering technical support.^2^

1. Press Alt+F4 to close the pop-up.
2. If Edge will not close:
   • Right-click Start and select Task Manager.
   • Select Processes.
   • Right-click Microsoft Edge and select End task.^3^
3. Reopen Edge, but do not restore the suspicious tab.

If someone already accessed the PC remotely

Immediately:

1. Disconnect Wi-Fi or unplug the Ethernet cable.
2. Go to Start → Settings → Apps → Installed apps.
3. Sort by installation date and uninstall any unfamiliar remote-control program installed around the time of the incident.
4. Save open work, then open Windows Security → Virus & threat protection → Scan options → Microsoft Defender Offline scan → Scan now. The PC will restart during this deeper scan.^4^
5. From a different trusted device, change the passwords for your Microsoft account, primary email, banking, and other important accounts.

Check Defender and Firewall

Open Start, type Windows Security, and open it.

• Select Virus & threat protection → Quick scan.
• Select Virus & threat protection → Manage settings and ensure Real-time protection is on.^5^
• Return to the Windows Security home page and open Firewall & network protection. Address any red warning. A green status means the area is sufficiently protected; yellow indicates a recommendation, and red requires attention.^6^

Do not disable Defender unless another working antivirus product is installed; otherwise the device becomes vulnerable.^7^

Stop the Edge alerts

For pop-ups inside Edge:

1. Open Edge → Settings and more (…) → Settings.
2. Select Privacy, search, and services → Site permissions.
3. Select Pop-ups and redirects.
4. Turn on Blocked (recommended).
5. Open Extensions → Manage extensions and turn off unfamiliar extensions.^8^

If alerts appear in the lower-right Windows notification area, they are probably website notifications rather than ordinary pop-ups. In Edge, open Settings → Privacy, search, and services → Site permissions → Notifications, then remove or block unfamiliar websites from the allowed list.^9^

Safe remote help

Only use remote access after you initiate contact through official Microsoft support. A verified support agent may use Quick Assist and provide a security code. Quick Assist lets the helper see the screen and, only after separate approval, control the PC.^10^

Has anyone already connected remotely, and do the alerts appear inside Edge or in the lower-right notification area?

References

1. [Windows 10](https://support.microsoft.com/accessibility/windows/use-a-screen-reader-to-explore-and-navigate-windows-app-support-tools#technical-support-for-customers-with-disabilities)
2. Protect yourself from online scams and attacks | Microsoft Support
3. How to close a pop-up window if Microsoft Edge isn't responding | Microsoft Support
4. Three easy steps to improve your cybersecurity | Microsoft Support
5. Stay protected with the Windows Security app | Microsoft Support
6. Windows Security App Overview | Microsoft Support
7. Antivirus and antimalware software: FAQ | Microsoft Support
8. Block pop-ups in Microsoft Edge | Microsoft Support
9. Pop up is showing up that my computer is infected with a virus - Microsoft Q&A
10. Solve PC problems remotely using Quick Assist | Microsoft Support