This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 53%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBB%3C/text%3E%3C/svg%3E)
I passed AB-730 AI Business Professional and have the official score report.
My Microsoft Learn profile under ******@icloud.com contains my Azure Fundamentals certifications, but AB-730 does not appear in my Certifications section.
The exam appears to have been associated with a former Wells Fargo account that I no longer have access to.
When I attempt to contact Credentials Support through aka.ms/credentialssupport, I am redirected to Engage Center, where I do not have access and cannot create a support request.
I can provide:
Could a Microsoft Credentials moderator please assist with locating the certification profile associated with AB-730 and associating it with my Learn profile under ******@icloud.com?
Issues or errors on the Microsoft Q&A website.
Try support again with a different personal account. I always have to try the link twice. First attempt: Access denied.
https://aka.ms/Credentials-Support
or:
Or:
Thank you for trying to assist me, I am unable to log into the Engage center for some reason. (I've tried all the links you provided) not sure what to do at this point.
Did you try with a different personal Microsoft/oulook.com account in a in-private/incognito window?
Sorry, I have no further suggestions.