IS there anyone I can talk to over the phone about my pass exams

Suzanne Iehls 0 Reputation points
2026-11-04T18:26:28.8866667+00:00

I would like to talk to someone about my pass exams

Community Center | Not monitored
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest

  1. AI answer

    2026-11-04T18:27:23.4333333+00:00

    Microsoft Certification support is not available by phone; submit an online Credentials Support request for assistance, and Microsoft will respond by email even if “Phone” is selected. ^1^

    Contact Certification Support

    1. Open the Credentials support page.
    2. Select online support request.
    3. Confirm:
      • Product family: Learning
      • Product or Service: Microsoft Credentials
      • Type of Support: Professional No Charge
    4. Enter your location and time zone.
    5. Select Email as the preferred contact method.
    6. Describe the issue and include your Microsoft Learn username. Attach screenshots if your result is missing or incorrect.

    View results from a past exam

    For an exam delivered by Pearson VUE:

    1. Sign in to Microsoft Learn with the same personal Microsoft account used to schedule the exam.
    2. Open your profile and select Credentials → Certifications.
    3. Scroll to Past exams.
    4. Find the exam and select View details on provider site.
    5. On the provider dashboard, select View for the score report.

    The report contains your overall score, pass/fail status, and a chart showing performance by skill area. Most results appear within minutes, although they can take up to 24 hours to appear in your Learn profile. ^2^

    If an expected exam is missing, try any other Microsoft account or work/school account that may have been used when registering. Certiport exams and credentials may need to be managed through the Certiport account instead. ^3^

    Past exam papers

    Microsoft does not release actual past exam papers, individual questions you answered, or details of which answers were incorrect. For exam preparation, use the free Practice Assessment available on the relevant exam-details page, if that exam offers one. Practice questions show the expected style and difficulty but are not the same questions used in the certification exam. ^4^

    References

    1. Credentials support
    2. Exam scoring and score reports
    3. Missing Exams or Certifications
    4. Prepare for an exam
    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

    1 person found this answer helpful.

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.