I've been falsely suspended from Microsoft Rewards and I'm still suspended

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False Suspension from Microsoft Rewards (Previously, "Bug getting Soundwave Headphones.")

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I've been falsely suspended from Microsoft Rewards and I'm still suspended

Camille Chaaya 0

Me and multiple of my friends have been falsely banned without any reason. One day I open my laptop and boom! Suspended. This is actually so stupid because I've been a loyal member and have done nothing wrong. Over 13k points gone because of a terrible employee.

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2 answers

Answer 1

Hi Camille Chaaya,

I understand how upsetting it must be to find your Microsoft Rewards account suspended and lose access to around 13,000 points, especially when you believe you have not violated any rules.

Please note that this is a user-to-user support forum. Moderators, community contributors, and external Microsoft employees participating here cannot access account records, review the reason for a suspension, restore Rewards points, or intervene in Microsoft’s back-end systems. My role is limited to providing general guidance based on the information shared in the post.

For an account-specific investigation, you will need to contact the Microsoft Rewards Support team through the https://rewards.bing.com/support.

I know this is not the outcome you were hoping for, but I wanted to make sure you received accurate information about what can and cannot be done through this forum. By posting your experience here, you have also made the issue visible to other community members who may be facing a similar situation, allowing them to share their experiences and any relevant information. However, only the Microsoft Rewards Support team can make a decision regarding your suspension and points. Thank you so much for your understanding.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

Submit a suspension review through the Microsoft Rewards Support form; only the Rewards Support team can investigate the account and determine whether the suspension should be reversed.^1^

What to submit

Sign in with the Microsoft account connected to Rewards.
Open the support form and select the option for a suspended account.
Include:
- The approximate date the suspension appeared.
- The point balance affected—approximately 13,000.
- A clear statement that you believe the suspension was erroneous.
- Any relevant details about how and where you normally earn points.
- A request for a manual review and reinstatement.
Submit one complete request and monitor the account’s email address, including its junk folder. Repeated submissions may complicate or delay handling.

Each affected friend must file a separate appeal for their own account; account-specific suspensions cannot be reviewed through this public forum.^2^

A concise appeal could read:

My Microsoft Rewards account was suspended on or around [date], and I believe this was an error. I had approximately 13,000 points. I have not knowingly violated the Rewards account policies. Please manually review the activity that triggered the suspension and reinstate my account and valid points if the suspension was incorrect. I can provide additional verification if required.

Microsoft lists activity that can place a Rewards account under review, including maintaining multiple user accounts, inaccurate account information, IP-location-altering services, automation, earning in more than one country on the same day, or redeeming outside the country where points were earned.^3^ Mention any circumstances that could have resembled one of these activities—such as travel or shared devices—without speculating or admitting to conduct that did not occur.

The support team may uphold or reverse the suspension after reviewing the account; reinstatement and restoration of points cannot be performed by community moderators.

References