Teams Calling is Down

Question

Teams Calling is Down

Uhlir, Scott 0

Are there any current issues with Teams calling? All Teams call placed get message saying calls cant be completed.

Uhlir, Scott 0 Reputation points

2026-11-04T15:33:04.3566667+00:00

Thanks for response. Dial plan error on part. Everything is good now
Kai-L 21,095 Reputation points Microsoft External Staff Moderator

2026-11-04T15:39:39.56+00:00

Dear Scott,

Thank you for the update. I'm glad to hear it was a dial plan setting and that calling is working again.

If the information was helpful, please click "Yes" and kindly upvote it so other users with similar questions can find the answer more easily.

If anything else comes up, feel free to post back anytime. Have a wonderful day.

1 answer

Your answer

Uhlir, Scott 0 Reputation points

2026-11-04T15:33:04.3566667+00:00

Thanks for response. Dial plan error on part. Everything is good now
Kai-L 21,095 Reputation points Microsoft External Staff Moderator

2026-11-04T15:39:39.56+00:00

Dear Scott,

Thank you for the update. I'm glad to hear it was a dial plan setting and that calling is working again.

If the information was helpful, please click "Yes" and kindly upvote it so other users with similar questions can find the answer more easily.

If anything else comes up, feel free to post back anytime. Have a wonderful day.

Answer 1

Dear Scott,

As a forum moderator, I genuinely wish I could directly review your tenant's calling setup or call logs to diagnose and fix this for you. Unfortunately, my role here is limited to providing general guidance and solutions that can be applied by users. At the time of checking, I didn't find a confirmed widespread Teams calling outage. However, there is a issue where users experience intermittent call failures for Direct Routing calls in the Teams app on iOS. If this matches your setup, the engineering team is aware of it and working on a fix.

If your setup doesn't match the one described above, I recommend that the Global Admin in your organization create a service request with Microsoft Support. A technical support engineer can perform a remote session to investigate the situation, verify the backend configurations, and run any necessary synchronization tools to resolve the problem. If the issue requires further attention, they can escalate it to a specialized team for deeper analysis. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin. If you don't know who your IT administrator is, please refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support

For additional assistance, use this link to find the appropriate contact number from your region: Contact Microsoft customer support | Microsoft Support

I truly hope you get your issue resolved swiftly. Please know that even though I can't directly intervene, directing you to the correct, specialized support is the most effective help I can provide from my position. Thank you for your patience and understanding. Please let me know if you need anything else. Wishing you all the best.