how to fix the Blocked email save issue in Outlook Junk setting?

Question

how to fix the Blocked email save issue in Outlook Junk setting?

gary s 5

I'm all of a sudden getting huge numbers of Junk email. I googled it and the suggestion was to add domains to the Blocked sender tab in Junk email settings. When I edit anything on that tab and hit Save an error comes up saying it couldnt save and I have to discard.

I googled that issue and it says its a Microsoft issue and they are rolling a fix out. This seems to be a long time ago, does anyone know how to get around this as its driving me crazy, over 700 in last couple of days, its constant.

Tried to contact MS support which is in itself, impossible.

thanks

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Answer 1

Hi @gary s

I understand how frustrating it must be to receive hundreds of junk emails while Outlook will not save changes to your Blocked Senders list.

This issue can occur when the combined Blocked Senders, Safe Senders, and Safe Recipients lists have become too large. In Classic Outlook, please select Home > Junk > Junk E-mail Options, remove any outdated entries from these lists, and then try saving the changes again.

If you are using an Outlook.com or Hotmail account, you can also sign in to Outlook on the web and manage the list under Settings > Mail > Junk email. If the same error occurs there, the issue is likely related to the mailbox rather than the Classic Outlook application.

Since spam senders often use constantly changing addresses, blocking each sender individually may not be effective. I recommend selecting the messages and using Report > Report Junk so they can also be submitted to Microsoft’s filtering system.

I hope this helps. Please feel free to let me know whether you can save the settings after trying these steps.

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