Artifact Signing access suspended with no reason given — how do we get it reviewed?

Question

Artifact Signing access suspended with no reason given — how do we get it reviewed?

Yaad Suissa 0

Hi,

Our organization's access to Azure Artifact Signing was suspended, and we're trying to find out why and what we need to do to have it reviewed.

What happened:

Signing worked normally until November 1, 2026. Since then every signing request fails with 403 Forbidden after a successful Azure login.
In the Azure portal, our organization's identity validation (Public Trust) now shows "Suspended", and the Renew option is disabled.
On November 3 and 4 we received the automated email "Alert: Access to Artifact Signing has been suspended". It says the action "may be due to administrative, compliance, or policy-related reasons" and points to the FAQ, but gives no reason and no contact.

The FAQ says Microsoft engages directly with the customer when an account is suspended, but apart from that automated email we haven't been contacted.

Our questions:

How can we find out the specific reason for the suspension?
What information or documents do you need from us for a review?
Have our signing certificates been revoked, or will they be, and from what date?

We don't have an Azure support plan, so we can't open a technical support ticket. We can share our tenant ID, subscription ID and identity validation ID privately.

Thank you.

Yaad Suissa 0 Reputation points

2026-11-05T11:42:21.2933333+00:00

You keep sending us email like that:

Your access to Artifact Signing has been suspended

This email is to notify you that the access to Artifact Signing under the Entra tenant Id aaa-bbb-ccc has been suspended. This action may be due to administrative, compliance, or policy-related reasons. To understand the impact of this suspension, please check the Identity Validation status of your Artifact Signing account. For the latest Identity Validation status, in Azure portal navigate to your Artifact Signing account in the subscription referenced below. On the Artifact Signing account Overview pane or on the resource menu under Objects, select Identity validation.

But no reason in the email or anywhere in the portal.
What should we understand from that?

Assistance is needed here
Yaad Suissa 0 Reputation points

2026-11-05T11:47:56.4933333+00:00

To rule out the usual causes: our subscription is active and every invoice is paid, with no failed or late payments. The linked certificate profile shows "Suspended", not "Revoked", and it's the only profile on this identity validation.

Your answer

Yaad Suissa 0 Reputation points

2026-11-05T11:42:21.2933333+00:00

You keep sending us email like that:

Your access to Artifact Signing has been suspended

This email is to notify you that the access to Artifact Signing under the Entra tenant Id aaa-bbb-ccc has been suspended. This action may be due to administrative, compliance, or policy-related reasons. To understand the impact of this suspension, please check the Identity Validation status of your Artifact Signing account. For the latest Identity Validation status, in Azure portal navigate to your Artifact Signing account in the subscription referenced below. On the Artifact Signing account Overview pane or on the resource menu under Objects, select Identity validation.

But no reason in the email or anywhere in the portal.
What should we understand from that?

Assistance is needed here
Yaad Suissa 0 Reputation points

2026-11-05T11:47:56.4933333+00:00

To rule out the usual causes: our subscription is active and every invoice is paid, with no failed or late payments. The linked certificate profile shows "Suspended", not "Revoked", and it's the only profile on this identity validation.