Microsoft.XboxGamingOverlay Remains Provisioned After Successful Intune Removal Policy on Windows 11

Pace Admin 0 Reputation points
2026-11-04T07:48:15.2+00:00

Hello Microsoft Community,

We are facing an issue with removing the Microsoft.XboxGamingOverlay provisioned package from Windows 11 devices managed through Microsoft Intune.

We configured the removal through Intune, and the policy is being successfully delivered to the targeted Windows 11 device. The Intune configuration, assignment, targeting, and policy delivery have already been validated successfully.

However, after policy synchronization and device restart, Microsoft.XboxGamingOverlay still remains in the Windows provisioned-package inventory.

Troubleshooting already completed:

  • Intune removal policy was successfully deployed.
  • Policy status in Intune shows successful.
  • Device synchronization and restart were performed.
  • Custom OMA-URI testing was also performed.
  • DISM package validation was performed.
  • The remaining behavior was isolated specifically to Microsoft.XboxGamingOverlay.

Microsoft Intune Support advised that further investigation is required from the Windows Client / AppX package servicing / Windows Policy CSP side.

Previous Microsoft Support reference: 2610080030003562

We need assistance with the following:

  1. Why does Microsoft.XboxGamingOverlay remain provisioned even though the Intune removal policy is successfully applied?
  2. Is this package expected to be removable through the Remove Default Microsoft Store Packages policy on Windows 11?
  3. Is there any Windows/AppX limitation that prevents this specific package from being removed from the provisioned-package inventory?
  4. What is the recommended Microsoft-supported method to completely remove this package from existing and newly created user profiles?
  5. Are there any DISM, PowerShell, CSP, or other supported troubleshooting steps we should perform to identify why the removal is not taking effect?

Please help us identify the root cause and the supported solution for this behavior.Hello Microsoft Community,

We are facing an issue with removing the Microsoft.XboxGamingOverlay provisioned package from Windows 11 devices managed through Microsoft Intune.

We configured the removal through Intune, and the policy is being successfully delivered to the targeted Windows 11 device. The Intune configuration, assignment, targeting, and policy delivery have already been validated successfully.

However, after policy synchronization and device restart, Microsoft.XboxGamingOverlay still remains in the Windows provisioned-package inventory.

Troubleshooting already completed:

  • Intune removal policy was successfully deployed.
  • Policy status in Intune shows successful.
  • Device synchronization and restart were performed.
  • Custom OMA-URI testing was also performed.
  • DISM package validation was performed.
  • The remaining behavior was isolated specifically to Microsoft.XboxGamingOverlay.

Microsoft Intune Support advised that further investigation is required from the Windows Client / AppX package servicing / Windows Policy CSP side.

Previous Microsoft Support reference: 2610080030003562

We need assistance with the following:

  1. Why does Microsoft.XboxGamingOverlay remain provisioned even though the Intune removal policy is successfully applied?
  2. Is this package expected to be removable through the Remove Default Microsoft Store Packages policy on Windows 11?
  3. Is there any Windows/AppX limitation that prevents this specific package from being removed from the provisioned-package inventory?
  4. What is the recommended Microsoft-supported method to completely remove this package from existing and newly created user profiles?
  5. Are there any DISM, PowerShell, CSP, or other supported troubleshooting steps we should perform to identify why the removal is not taking effect?

Please help us identify the root cause and the supported solution for this behavior.

Thank you.

Windows for business | Windows Client for IT Pros | Devices and deployment | System management components
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  1. Rukshan edirisinghe 2,365 Reputation points
    2026-11-04T14:20:18.06+00:00

    Hi @Pace Admin

    Microsoft's doc for the Remove Default Microsoft Store packages policy doesn't name Xbox Game Bar in its fixed list, so you can't rely on the built-in checkbox list for this one. Three details in the doc usually explain a "Succeeded" policy that changes nothing:

    1. Edition and version. The policy only works on Windows 11 24H2 or later, Enterprise or Education. Intune reports other editions as "Not applicable", so check the per-setting status on the device, not just the profile. Confirm the build with winver.
    2. When it runs. Removal doesn't happen at sync or at restart alone. It runs at OOBE, at user sign-in after the policy updates, after an OS upgrade, or when a new profile is created. Have a user sign out and back in after the sync, then check again.
    3. Use the dynamic list for this package. Besides the fixed checkbox list, the policy accepts any MSIX/APPX app by Package Family Name. Get it with Get-AppxPackage *XboxGamingOverlay* | Select-Object PackageFamilyName (usually Microsoft.XboxGamingOverlay_8wekyb3d8bbwe). Add it to the custom package list in the same Settings catalog policy.

    To see what actually happened, filter Event Viewer by event ID after the next sign-in. Microsoft lists Event ID 606 for a successful removal and 614 for a failed one, and the 614 entry should say why.

    Before you roll it out widely, note that removing Game Bar also removes features some users rely on, such as Win + G screen recording. Removing the app also deletes its local app data.

    Are the test devices Enterprise or Pro, and did you check the inventory after a fresh sign-in or only after a restart?

    If Game Bar is gone after the next sign-in, please consider accepting it as the answer. If event 614 shows a failure, let me know what it says and I'll be happy to keep helping.

    Reference:

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