Microsoft Email Problem

Question

Microsoft Email Problem

Isiah Folk 0

Hello,

I'm having issues receiving an email from microsoft for a security code

i recently made a change to my account but i am trying to cancel this request, but failing to get the email with the security code, im not in apple debt, every other email comes through except the one i need from microsoft

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2 answers

Your answer

Answer 1

Hi Isiah Folk,

I understand that other messages are arriving normally and that the missing email is specifically the verification code needed to cancel the pending security change.

Please sign in directly to your Microsoft account Security page. If the“Your security info change is still pending” message appears, select“cancel this request” and follow the verification prompts.

Keep in mind that canceling the request normally requires access to one of the original security methods that was registered before the change. If the code is being sent to an email address you can still access, add Microsoft account-related addresses and the accountprotection.microsoft.com domain to the safe-senders list, then wait before requesting another code. Repeated requests within a short period can temporarily prevent additional codes from being sent.

If the original email address or phone number is no longer accessible, the pending change may not be cancelable through a different verification method. In that situation, the 30-day security waiting period generally has to finish, and Microsoft Support cannot manually shorten or bypass it.

If you did not initiate the security change, use the“let us know” option shown on the pending-change screen to report possible unauthorized access instead. More details are available in Microsoft’s official guide: What does “Security info change is still pending” mean? Thank you so much for your understanding.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Vikki-T 13,320 Reputation points Microsoft External Staff Moderator

2026-11-05T11:07:10.0533333+00:00

Hi Isiah Folk,

It has been a while and I am writing to see how things are going with this issue.

Have you had a chance to check the replies provided?

Any update would be appreciated.

Answer 2

If the security code email is not arriving, use these checks first:

Check the Junk/Spam folder for a message from the Microsoft account team.
Confirm the sender domain is @accountprotection.microsoft.com. That is the valid Microsoft domain for account security notifications and verification codes.
Avoid making repeated code requests. Excessive requests can trigger a temporary block and stop codes from being sent.
If the verification email is being sent to another Microsoft address such as @outlook.com, @hotmail.com, @live.com, or @msn.com, open the requesting account in one private browsing window and the mailbox receiving the code in a second private browsing window. This prevents one sign-in from signing out the other.
If access to the listed security email or phone is no longer available, at the Verify your identity prompt select I don't have any of these and follow the prompts to replace the security info.

Important:

Do not change all security info at the same time, or the account may be restricted for 30 days.
If all security info is replaced, there is a 30-day wait before sign-in is allowed.
If the code was not requested, do not respond to it. Without the code, the account remains safe.

If the goal is to cancel a pending security-info change, a legitimate Microsoft security email comes from @accountprotection.microsoft.com. If a later email says the account recovery process was canceled, that confirms the replacement was stopped.

If codes still do not arrive, the account may be temporarily blocked due to unusual activity, or delivery may be delayed. In that case, wait and try again later, or use the account recovery process if access to security info has been lost.

References: