Account still on hold after Microsoft confirmed I’m the owner and closed my case as resolved

There is no self-service way to bypass or reopen the prior verification result. For Microsoft account security holds, support agents cannot directly send password reset links or change account details outside the official recovery and reinstatement flows.

The supported next steps are:

1. Sign in at https://account.microsoft.com and check whether the account shows the unlock flow.
2. If the account is locked and the Let’s prove you’re human option appears, complete that process.
3. If that option does not appear, use the aka.ms/ link shown in the lock window and submit the account reinstatement request. After submission, wait for the Microsoft Online Safety support agent email and do not submit duplicate requests, because repeated requests can slow the response.
4. Since a previous case already confirmed ownership but the hold remains, contact Microsoft Support through the public support flow and ask for the existing and current SIR cases to be reviewed together. In the support request, include:
   • the current case number and the prior resolved case number
   • that password reset succeeded
   • that the security hold was never removed
   • that the account is still unusable
5. In the support contact flow, enter the issue, select Get Help, then Contact Support, and use the available chat option to explain that the account remains on hold after ownership was already confirmed.
6. If security checks keep failing, wait a short time before retrying and, if needed, try from a different device and network.

Important points:

• The recovery form can be retried up to two times per day if verification fails.
• Recovery results are sent to the working email address provided in the form, usually within 24 hours.
• Support agents are limited in what they can change on account-security cases, so the effective path is the official reinstatement/recovery process plus a support contact that references the existing SIR history.

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