Windows 11 Pc keeps freezing on HP Omen Max 16 laptopHP 26h2

Question

Windows 11 Pc keeps freezing on HP Omen Max 16 laptopHP 26h2

Andrew Dipuma 80

I updated my HP Omen Max 16 laptop to 26H2 with the latest NVIDIA and AMD drivers. After around 5–10 minutes of use, the laptop would randomly freeze completely, forcing me to do a hard reset. I rolled back to 25H2, where the problem does not occur. I have also installed the latest BIOS for the laptop. The specs are an RTX 5080 Laptop GPU with a Ryzen 9 AI HX 375.

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Answer accepted by question author

DaveM121 945.9K Independent Advisor

If removing the 26H2 update resolves the problem, there may be some incompatibility in that update that is causing the system to freeze up, I need to check if there is any other problem indicated on your system.

Please check to see if your laptop is producing any small Watchdog dump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

Open Windows File Explorer.

Navigate to C:\Windows\LiveKernelReports

If there are any Watchdog dump files in the sub-folders of that folder, copy the files onto your Desktop, then zip those up.

Upload the zip file to the Cloud (OneDrive... etc.), then choose to share those and get a share link.

Then post the share link here to the zip file, so I can take a look for you.

Andrew Dipuma 80 Reputation points

2026-11-03T07:03:33.48+00:00

Link removed as issues resolved.
DaveM121 945.9K Reputation points Independent Advisor

2026-11-03T07:06:22.6533333+00:00

I tried to download your file(s) but I am getting an error on your OneDrive link, please try sharing the files again and let me know here when the files are shared.
Andrew Dipuma 80 Reputation points

2026-11-03T07:10:54.79+00:00

Link removed as no longer needed.
DaveM121 945.9K Reputation points Independent Advisor

2026-11-03T07:17:05.9033333+00:00

You are correct, all your dump files indicate it is the integrated AMD Radeon 890M graphics drivers on your Ryzen 9 AI HX 375 processor that is causing the system to crash.

Try installing a slightly older version of the drivers AMD provide on this link to test if that resolves the system crashes.

https://www.amd.com/en/support/downloads/previous-drivers.html/processors/ryzen/ryzen-ai-300-series/amd-ryzen-ai-9-hx-375.html

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Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

2 additional answers

Your answer

Andrew Dipuma 80 Reputation points

2026-11-03T07:03:33.48+00:00

Link removed as issues resolved.
DaveM121 945.9K Reputation points Independent Advisor

2026-11-03T07:06:22.6533333+00:00

I tried to download your file(s) but I am getting an error on your OneDrive link, please try sharing the files again and let me know here when the files are shared.
Andrew Dipuma 80 Reputation points

2026-11-03T07:10:54.79+00:00

Link removed as no longer needed.
DaveM121 945.9K Reputation points Independent Advisor

2026-11-03T07:17:05.9033333+00:00

You are correct, all your dump files indicate it is the integrated AMD Radeon 890M graphics drivers on your Ryzen 9 AI HX 375 processor that is causing the system to crash.

Try installing a slightly older version of the drivers AMD provide on this link to test if that resolves the system crashes.

https://www.amd.com/en/support/downloads/previous-drivers.html/processors/ryzen/ryzen-ai-300-series/amd-ryzen-ai-9-hx-375.html

.

.

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 1

Andrew Dipuma 80

Issues seems to be with lasted AMD Chipset Driver after one have same issue on 25h2 and 26h2 and two rolling back from AMD Driver 26.10.2 to 26.9.1 fixes the issue.

DaveM121 945.9K Reputation points Independent Advisor

2026-11-03T07:20:15.5233333+00:00

It may be best to report this to the Windows developers on the Feedback Hub app so they can investigate if there is some incompatibility with the AMD drivers that they need to patch
Andrew Dipuma 80 Reputation points

2026-11-03T07:21:32.1+00:00

Thanks for looking and the help.

Answer 2

Andrew Dipuma 80

I have reinstalled 26h2 and I believe that the latest AND driver is causing the issue is 26.10.2.

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