how to get microsoft exam ticket that was logged

Contact Pearson VUE Support to retrieve the incident logged when the exam displayed “The exam has been unexpectedly shut down,” because this is an exam-delivery incident rather than a Microsoft Learn Q&A ticket.^1^

Retrieve the Pearson VUE incident

1. Open the Pearson VUE Support link under For technical issues with exam delivery on the Credentials Support page.^1^
2. Sign in or start a support request using the same details associated with the exam appointment.
3. Ask Pearson VUE to locate the incident and provide its case/incident number and status.
4. Include:
   • Exam name and code
   • Scheduled date, time, and time zone
   • Pearson VUE registration or appointment ID
   • Exact message: “The exam has been unexpectedly shut down”
   • Screenshot
   • Any case number shown by OnVUE or supplied by the proctor

Microsoft’s exam guidance specifically directs technical exam-delivery problems to Pearson VUE Support.^1^ A similar interrupted-exam case is also directed to Pearson VUE rather than the Q&A forum.^2^

Suggested message:

My Microsoft certification exam session terminated with “The exam has been unexpectedly shut down.” Please locate the incident logged against my appointment, provide the incident number and status, and advise whether the exam will be resumed, rescheduled, or replaced.

If “ticket” means the exam appointment

Sign in to Microsoft Learn with the Microsoft account connected to the certification profile, then select:

Profile avatar → Profile → Certifications → Upcoming exam appointments

That is where Microsoft documents access to the Pearson VUE exam appointment.^3^

The appointment record and the Pearson VUE incident record are separate. An interrupted session may therefore appear as an appointment without displaying the proctor’s incident details.

If a Microsoft Credentials Support case was logged

For a Microsoft support case—not the Pearson VUE incident—use the Manage tab on the online support-request site. The Microsoft case number is also displayed after submission and sent by email; check the junk folder if necessary.^1^

If Pearson VUE cannot resolve the rescheduling, voucher, retake, or certification-profile issue, submit a Microsoft Credentials Support request:

1. Select Learning as the product family.
2. Select Microsoft Credentials as the product or service.
3. Choose the closest exam-related category.
4. Select Professional No Charge.
5. Choose Email and attach the screenshot.
6. Include the Pearson VUE incident number and your Learn username.^1^

Do not post registration IDs, case numbers, email addresses, or other personal details publicly on Q&A.

References

1. Credentials support
2. There was some network issue, the Proctor closed my exam - Microsoft Q&A
3. About online exams with Pearson VUE