Cannot print from Word or Excel from Android tablet

Sheila Secrist 0 Reputation points
2026-11-02T21:38:52.6866667+00:00

A message comes up that states I must have "connected experiences" turned on - but I can't find any kind of setting like that.

Microsoft 365 and Office | Word | Other | Android

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Sheila Secrist 0 Reputation points
2026-11-02T21:59:19.8666667+00:00

Thank you that fixed it but only AFTER I went on my desktop and changed the setting there. Then it was several minutes before it updated the setting on my Android.

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  1. Vikki-T 13,230 Reputation points Microsoft External Staff Moderator
    2026-11-05T14:03:02.7333333+00:00

    Hi Sheila Secrist,

    Glad to hear that printing is working now. It appears the connected experiences preference needed to be changed from the desktop app first and then allowed a few minutes to sync to Word and Excel on Android.

    If you ever have any other questions or run into anything in the future, please feel free to post your question on the Microsoft Q&A Forum anytime. I’ll always be here and ready to assist you. 

    Wishing you a great experience ahead! 

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  2. AI answer

    2026-11-02T21:39:34.16+00:00

    Open Word or Excel on the Android tablet, tap your account picture in the upper-left corner, select Privacy Settings, and enable Connected experiences that analyze your content; printing from the Android Office apps requires that connected experience.^1^ ^2^

    Enable printing

    1. Open Word or Excel.
    2. Tap your account picture in the upper-left corner.
    3. Select Privacy Settings.
    4. Under Connected experiences, turn on Experiences that analyze your content. If the app instead presents one overall All connected experiences switch, enable it.
    5. Close and reopen Word or Excel, then try Print again.

    The Android privacy settings apply across Word, Excel, PowerPoint, OneNote, Visio, and Microsoft Copilot on that device.^1^

    If the setting is missing or locked

    • Work or school account: Your organization may control the option. Ask the Microsoft 365 administrator to allow connected experiences that analyze content for Office on Android. Android privacy controls are administered through Cloud Policy; policies previously assigned for Office on Windows can also apply automatically to Android.^3^
    • Personal Microsoft account: Check the privacy setting while signed into the same account used by Word or Excel. Account privacy choices can roam between signed-in Windows, Mac, Android, and iOS devices, although disabling all non-essential connected experiences also disables that roaming service.^1^

    If you do not want to enable connected experiences

    Printing in Word and Excel for Android is categorized as a connected experience that analyzes content; there is no documented local-only switch that bypasses it.^2^ Transfer the document to a computer and print it from desktop Office instead.^4^

    References

    1. [Web](https://support.microsoft.com/privacy/access-your-account-privacy-settings)
    2. Connected experiences in Office
    3. Use policy settings to manage privacy controls for Office on Android devices
    4. Printing Word Document on Android phone - Microsoft Q&A
    AI-generated content may be incorrect. Read our transparency notes for more information.

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