A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)
Trusted Signing (Artifact Signing) organization identity validation stuck "In Progress" ~1 week
My organization identity validation for a Trusted Signing (Artifact Signing) account has been "In Progress" since 26 October 2026 (about a week), with no pending action on my side, no expiration date set, and no email requesting further documents. I'd like to understand the cause of the delay and whether anything further is needed from me.
Account details:
Trusted Signing account name: altussigning
Resource group: altus-signing
Region: North Europe
Identity validation ID: 7aef2929-fce0-43ef-9bb4-0e7ed486f6d2
Organization: Altus (Public), Country: Sweden
(I can provide the Subscription ID by private message.)
One specific thing I'd like checked: in the validation record, the two domain-ownership documents I submitted appear to be filed under the document type "Assignment letter from an authorized representative of the organization" rather than a domain category (e.g. "Domain purchase invoices or registry confirmation records"). I suspect this mislabel may be stalling the review. Could you confirm whether these need to be resubmitted under the correct document type, and if so, move the request to "Action Required" so I can re-upload them correctly?
I have not submitted a duplicate validation request. Any guidance on cause and expected timeline would be appreciated.