Where are the SELECTION BOXES on Outlook? Why are they NOW GONE???

Chris Matthews 25 Reputation points
2026-11-02T20:25:46.9066667+00:00

I have a lot of emails in office 365 email I want to delete at once and now the selection box next to each email are gone. I changed no settings. I can no longer delete emails in bulk. Instead I have to click each email to open it and then delete. This is VERY ANNOYING and I don't see any option to turn boxes back on! Please help!

Outlook | Web | Outlook.com | Settings
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Answer accepted by question author
Jeronimo Fuerte 48,525 Reputation points Independent Advisor
2026-11-02T21:05:44.2366667+00:00

This appears to be related to a recent change in the message list interface. A setting is being introduced in Outlook.com under Settings > Mail > Message list > Layout, where users can choose between Sender images, Checkboxes, and Name only. To restore the selection checkboxes, open Outlook.com > Settings (gear icon) > Mail > Message list, then scroll down to Layout > How do you want messages to appear in the message list? and select Checkboxes instead of Sender images or Name only. This should display checkboxes beside individual messages and, in supported layouts, the checkbox near the folder name for selecting multiple emails.

Alternatively, if you have Sender images enabled and prefer keeping the profile pictures visible, move your mouse pointer over the sender's profile picture or initials beside an email. The picture should temporarily change into a checkbox that you can select. Once you select a message, Outlook should enter selection mode, allowing you to select additional messages using their checkboxes. This is another way to select multiple emails without permanently changing your message list layout.

If you prefer the previous behavior, I recommend submitting feedback through Help > Feedback in Outlook.com, as there is currently no confirmed setting to restore that exact button.

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