How to register cowork so that it will work

The pending message cannot be cleared in the Copilot desktop app; the administrator of your GoDaddy-managed Microsoft 365 tenant must approve the request and place your account within a spending policy that includes Cowork.

What the administrator must do

Cowork access is now controlled by a spending policy, not by the older Cowork agent or Frontier preview controls. A user must be covered by at least one spending policy that selects Cowork. ^1^

Ask your Microsoft 365 administrator to:

1. Sign in to the Microsoft 365 admin center with a Global Administrator or Billing Administrator account.
2. Open Copilot → Cost Management.
3. Select View requests under Top Actions.
4. Open your pending Cowork credit request and approve it. This page shows pending requests, the requested service, license status, and whether the user is already covered by a spending policy. ^2^
5. Go to Copilot → Cost Management → Configuration.
6. Select + Add spending policy.
7. Configure the policy:
   • Choose Identity as the scope.
   • Select All users, or choose Specific groups and select a security group containing your account.
   • Under Select agents and services, select Cowork.
   • Set the spending limits and alerts.
   • Select a billing method.
   • Review and create the policy. ^3^

If usage-based billing has never been activated, the administrator must first select Get Started under Copilot → Cost Management, choose a billing method, and configure the initial spending limits. This is required to activate experiences such as Cowork. ^4^

Simply changing Agents → All Agents → Cowork will not grant access. That preview-era control is deprecated; access now comes only from a spending policy that includes Cowork. ^5^

Because the subscription is managed by GoDaddy

GoDaddy-managed tenants can have limited access to the standard Microsoft 365 admin center and may redirect administrators to GoDaddy’s portal. If that occurs, contact GoDaddy Microsoft 365 support and ask for escalation to the team that manages the Microsoft 365 tenant. ^6^

Use this wording:

Please enable usage-based billing for Copilot Credits and create an identity-based spending policy that includes my account or security group and selects Microsoft Copilot Cowork. I already submitted the in-app request, which remains pending. Please also confirm that my GoDaddy Microsoft 365 plan supports the required Copilot service.

If GoDaddy confirms that your plan or partner-managed tenant cannot provide these controls, the practical alternatives are:

• Upgrade to a supported Microsoft 365/Copilot offering through GoDaddy, if available.
• Ask GoDaddy about moving the tenant to direct Microsoft administration if full Microsoft 365 administrative control is required.

Microsoft Copilot is an add-on with specific prerequisite subscriptions; holding an Office 365 subscription alone does not establish that the required Copilot access has been assigned. ^7^

Since the request has already been pending for weeks, submitting it again from the desktop app will not resolve the missing administrative approval or spending policy.

References

1. Determine access controls for Copilot Cowork
2. Monitor Copilot Credit spending
3. Managing AI experiences enabled by usage-based billing
4. Set up usage-based billing for Copilot Credits
5. Manage Copilot Cowork for your organization
6. How to access Microsoft 365 Admin Center if I have bought email ...
7. License options for Microsoft Copilot