Old gift card with 30 digit Characters

Shiva Vatani 5 Reputation points
2026-11-02T18:08:11.1133333+00:00

I have a gift card with no expiry date. It mentioned that it does not expired. but it has 30 digit instead of 25 digit. how can I use it. so far I was not able to redeem this gift card. I have the receipt of purchase the card too.

Microsoft 365 and Office | Install, redeem, activate | Other | Other
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  1. Thomas4-N 23,140 Reputation points Microsoft External Staff Moderator
    2026-11-06T09:09:30.0633333+00:00

    Hello Shiva Vatani,

    A 30-character number may belong to an older physical Microsoft Store gift card rather than a current online redemption code. The current redemption page expects a 25-character code, so repeatedly entering the 30-character number will not resolve it.

    Because you still have the card and purchase receipt, contact Microsoft Support and ask them to verify whether the card still has a balance and can still be honored. Have clear photos of the card and receipt ready, but do not post the code, barcode, or receipt details publicly.

    Microsoft’s current redemption instructions are here: Redeem a Microsoft gift card or code.

    Support may be able to validate the card, but there is no published guarantee that an older 30-character card can be converted or redeemed online.

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  2. AI answer

    2026-11-02T18:08:49.0166667+00:00

    A 30-character legacy Microsoft Store gift card cannot be entered in the current 25-character redemption form, so contact Microsoft Account & Billing support and ask an agent to validate and redeem the older card manually.

    Contact the correct support team

    1. Open Microsoft Support: ^1^
    2. Select Get Help and sign in with the Microsoft account where you want the balance applied.
    3. Enter redeem old 30-character Microsoft Store gift card.
    4. If self-help does not resolve it, select Contact Support.
    5. Choose:
      • Product: Microsoft Account & Billing
      • Issue: Payment options & gift cards
    6. Select Chat with support or Call me back, whichever is offered.
    7. Tell the agent:
      • The card has a 30-character code.
      • The card states that it does not expire.
      • The current redemption page rejects it.
      • You have the original purchase receipt.

    This is the resolution given for the same legacy 16- or 30-character Microsoft Store gift-card scenario.^2^

    Have clear photographs of the front and back of the card and the receipt available, but do not post the code, barcode, or receipt details publicly. Provide them only through the private Microsoft Support session if requested.

    Why the normal redemption page does not work

    Microsoft’s current online process expects a 25-character code at redeem.microsoft.com; Microsoft 365 or Office product keys are also 25 characters.^3^ Since yours has 30 characters and has already failed, repeatedly entering it there will not convert or activate the legacy code.

    If support determines that the card was issued by another retailer or is not a Microsoft-branded gift card, contact the retailer shown on the receipt. Keep the original card and receipt until the case is completed.

    References

    1. Contact Microsoft customer support | Microsoft Support
    2. Redeem an old Microsoft Store Gift Card - Microsoft Q&A
    3. Redeem a gift card or code to your Microsoft account | Microsoft Support
    AI-generated content may be incorrect. Read our transparency notes for more information.

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