Microsoft for Startups application pending; unable to contact Program Support or follow up on existing case

I need help reaching Microsoft for Startups Program Support about an existing application and a support communication problem.

• October 20, 2026: I received an application acknowledgment stating that reviews typically take three business days. As of November 2, I have not received a decision or a request for additional information.
• October 28: I opened an Azure support case. It is still Open, but New message is disabled. The portal directs me to reply to the support email, while the only acknowledgment explicitly says the mailbox is unmonitored and not to reply.
• November 1: A linked follow-up request explaining this communication problem was closed as a duplicate. Its AI-generated response directs me back to the original case without providing a human contact or restoring the reply channel.
• In the same application account, I cannot see Program Overview / Your Microsoft Team / Get program support. The legacy startuphelpemail link redirects me to the Azure home page.

Could a moderator help connect this request with Microsoft for Startups Program Support, identify a human owner, and provide an official monitored private channel for follow-up?

This is a request for help with the existing application and access to support, not a new credit application. I have omitted account details and case identifiers from this public post. Please advise how those details can be provided privately through a verified Microsoft support channel if needed.