AB-100 Exam Status Stuck on "Score Pending" (Pearson VUE)- No Trace on MS Learn Profile

Allow up to 24 hours after completing the exam for the result to appear; if that period has already passed and Pearson VUE still shows Score Pending, submit a no-charge Microsoft Credentials Support request for manual investigation.

Microsoft Q&A moderators cannot access certification records or trigger a backend synchronization. Microsoft states that most exam results are available within minutes and should appear in the Learn profile within 24 hours.^1^

If 24 hours have passed

1. Open Credentials support and select online support request.^2^
2. In the request form, select:
   • Product family: Learning
   • Product or Service: Microsoft Credentials
   • Category: The closest available category for a missing exam result or credential
   • Type of Support: Professional No Charge
   • Preferred contact method: Email
3. Include:
   • Exam name: AB-100
   • Exam date, time, time zone, and physical test-center location
   • Pearson VUE registration or appointment ID
   • Your Learn username from Learn profile → Settings
   • The personal Microsoft account used when scheduling the exam
   • A screenshot of the Pearson VUE Score Pending status
   • Any exam-completion printout or photo showing the pass result, if the test center provided one
   • A note that Pearson VUE support has already redirected the issue to Microsoft
4. Do not post registration IDs, candidate IDs, or account details publicly in Q&A; provide them only in the private support case.

Credentials Support is provided by email rather than phone. Avoid opening duplicate cases, because that can complicate case tracking.^2^

Check the Learn profile associated with the appointment

Before submitting—or while waiting for the case response—sign in using the same personal Microsoft account used to schedule the exam, then go to:

Profile → Credentials → Certifications → Past exams

For a completed Pearson VUE exam, View details on provider site normally opens its provider record and score report.^1^

If the exam is entirely absent, try any other personal, work, or school login that might have been active when the appointment was registered. Microsoft identifies signing into a different Learn profile as a common reason exams or credentials appear missing. The congratulations email also goes to the profile’s Contact Email, which may differ from its sign-in address.^3^

Because Pearson VUE remains at Score Pending, the missing Learn entry is not yet proof of an account mismatch. If the result has exceeded the documented 24-hour window, Credentials Support is the appropriate team to investigate the exam record and profile association.

References

1. Exam scoring and score reports
2. Credentials support
3. Missing Exams or Certifications