My games keep on crashing and sometimes my entire PC freezes

Jonathan Ramirez 0 Reputation points
2026-11-02T00:07:34.16+00:00

Ive been having some troubles recently where my games crashes (minimum once per day) and I have no idea what to do. Sometimes it crashes and I am able to hit the Windows key, close the app and restart it. but other times it completely freezes my PC and I have to hold the off button to shut down my pc completely. I have no idea where to even begin because I saw a post of someone saying I can check eventviewer and see what has happened leading up to the crash. One of them said it was a problem with asusfancontrol service so I uninstalled and reinstalled. But first game I try to play and it crashed on me again.

Windows for home | Windows 11 | Gaming
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  1. AI answer

    2026-11-02T00:07:53.48+00:00

    Start with the built-in Windows checks that match game-related freezes and crashes:

    1. Check Event Viewer around the exact crash time.
      • Right-click Start > Event Viewer.
      • Review Windows Logs > System and Application.
      • Look for recurring errors at the same timestamp as the crash, especially:
        • Application Error
        • Service Control Manager errors
        • display or driver-related entries
    2. Check Device Manager for driver problems.
      • Right-click Start > Device Manager.
      • Look for any device with an exclamation mark.
      • If found, right-click it and select Update driver.
      • If updating does not help, try Disable or Uninstall for the affected device.
    3. Install the latest Windows updates.
      • Go to Start > Settings > Update & Security > Windows Update.
      • Select Check for Windows updates.
    4. Make sure the system drive has enough free space.
      • Keep roughly 10% to 15% free space available.
    5. Test in Safe Mode to help isolate whether a driver or startup component is involved.
      • Go to Settings > Update and Security > Recovery > Advanced startup.
      • Select Troubleshoot > Advanced Options > Startup Settings > Restart.
      • After restart, choose option 4, 5, or 6 for Safe Mode.
    6. If the PC freezes but is still technically running, try these checks before forcing power off:
      • Try Ctrl+Alt+Delete and see whether Windows responds.
      • Try accessing the PC remotely if that is available.
      • If the system recovers later, run perfmon /report to generate a System Diagnostics report.
    7. If the issue happens mainly during graphics-heavy games, graphics timeout detection can be involved.
      • Windows can detect a GPU hang and try to recover the desktop.
      • If recovery succeeds, a message can appear saying the display driver stopped responding and recovered.
      • In that case, focus on the graphics driver in Event Viewer and Device Manager.
    8. If freezes continue, collect a memory dump for deeper analysis.
      • Warning: the registry-based dump collection steps require care. Incorrect registry changes can cause serious problems.
      • One supported method is enabling CrashOnCtrlScroll, then when the system is frozen, hold the right Ctrl key and press Scroll Lock twice.
      • The dump file is typically saved to %SystemRoot%\MEMORY.DMP.
      • The dump can then be checked with Dumpchk.exe.

    Given that an ASUS service appeared in Event Viewer once, do not assume that single entry is the root cause unless it repeats at the exact crash time. The more useful pattern is whether the same application, service, or display-related error appears every time the game crashes or the PC freezes.

    References:

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  2. John DeV 171.1K Reputation points Independent Advisor
    2026-11-02T00:43:11.92+00:00

    Hi, good day!

    Let's check whether minidump files are being created by your device. I’ll check those to see if they provide any clues about what may be causing the system crashes.

    Navigate to the path below to locate these files.

    C:\Windows\Minidump

    Copy and paste all of your minidump files into a different folder before zipping it.

    The ZIP file should then be uploaded to the cloud via a website such as Dropbox, Google Drive, or OneDrive.

    To obtain the share link, right-click and select "Share."

    Please post the link to the ZIP file here so it can be reviewed.

    Please make sure to share the link public. Select the file, click the "Share" button, and under "General access," change the setting from "Restricted" to "Anyone with the link".

    I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below.

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