My account got hacked, mail changed and now when trying to recover it says that the mail doesnt exist

Sattyfa 0 Reputation points
2026-11-01T20:03:47.2633333+00:00

Basically my microsoft account most likely got hacked and its gmail changed, when trying to recover it by putting the gmail, says that it doesnt exist, when trying to enter into minecraft, it says that it does exist, but now it prompts me to send a verification code to a mail that I never heard of (@hokimooie.com) and none of the forms or recovery methods has worked since according to microsoft, that gmail is no longer registered

Windows for home | Windows 10 | Security and privacy
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  1. Dio Xavier 298.2K Reputation points Volunteer Moderator
    2026-11-01T20:06:41.3533333+00:00

    Hello

    Welcome to the Microsoft Outlook Community

    Good afternoon, @Sattyfa . I understand the difficulty in regaining access to your account. As the verification of ownership is performed by Microsoft systems, we are unable to recover or change the account directly through the Community.

    If you were unable to complete the recovery normally, I recommend using the Microsoft Sign-in Helper first. If necessary, it can direct you to the recovery form:

    https://aka.ms/sign-in-helper

    When filling out the form, provide as much account-related information as possible. Microsoft advises that the analysis and result are sent to the email address provided in the form, typically within 24 hours.

    If the account is blocked or suspended, the procedure is different and the specific reactivation form indicated by Microsoft must be used.

     Account Reinstatement Form

    To access dedicated support and speak with an agent:

    Go to this link Contact – Microsoft Support

    Briefly describe your problem in the search box

    Scroll to the bottom of the page -> select Sign in to contact support

    Sign in to another available personal Microsoft account.

    Under Products and Services, select "Other Products"; under Categories, select "Manage account security" and click Confirm.

    Click "Chat with a support agent in your browser" (Business hours only)

    I hope these guidelines help guide your application. If possible, come back to report the result. Your feedback can also help other community members who are going through a similar situation.

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  2. AI answer

    2026-11-01T20:05:02.16+00:00

    Use Microsoft’s Sign-in Helper with the original Gmail address; because the recovery forms have already failed and the verification address is unfamiliar, this is the official next route for identifying a removed or changed sign-in alias and any support options available for the account.^1^

    What to do now

    1. Open the Microsoft account sign-in helper from the linked Microsoft Support page above.
    2. Enter the original Gmail address previously used for Microsoft/Minecraft.
    3. Report that:
      • Microsoft sign-in says the account does not exist.
      • Minecraft still recognizes the account.
      • Verification is being sent to an unfamiliar @hokimooie.com address.
      • The recovery form has already been attempted unsuccessfully.
    4. Follow any offered account-specific action. The tool can provide self-help or, depending on its result, an option to contact an agent.^2^

    This behavior is consistent with the original Gmail address having been removed as a Microsoft account alias—an address used to sign in—while the underlying account and Minecraft entitlement still exist under another alias. However, only Microsoft’s account systems can determine the account’s actual state.

    If the Sign-in Helper offers no recovery route

    Contact Microsoft Support using a different Microsoft account that you can access:

    1. Open Contact Microsoft Support from the support page below.
    2. Enter Account hacked or compromised and select Get Help.
    3. If offered, select Contact Support.
    4. State that the original sign-in alias is no longer recognized and the security information was replaced. Provide:
      • Original Gmail address
      • Xbox gamertag or Minecraft profile name
      • Approximate account creation and compromise dates
      • Previous passwords
      • Microsoft/Minecraft order numbers and purchase details
      • Devices or Xbox consoles regularly used with the account

    Contact methods vary by product, scenario, subscription, and operating hours.^3^

    Support agents cannot manually send a password-reset link or directly change protected account details, so contacting support does not guarantee restoration.^4^ If instructed to submit the recovery form again, improve it by using a previously trusted device and usual location and supplying old passwords, purchase information, and—if applicable—the hardware ID of a frequently used Xbox console. Results are normally sent to the working contact email supplied on the form within 24 hours.^5^

    Do not send a verification code to, contact, or attempt to access the unfamiliar domain. Do not publish passwords, recovery codes, receipts, or complete order details.

    Secure everything else immediately

    • Change the password of the original Gmail account and enable its strongest available multifactor authentication.
    • Change any other account that reused the same password.
    • On Windows 10, open Windows Security → Virus & threat protection → Scan options → Full scan → Scan now before changing more passwords on that PC.^2^
    • Review bank/payment activity and contact the financial institution through its official website or phone number if a payment method was linked.
    • Preserve Microsoft security messages and purchase receipts; do not delete them.

    References

    1. Microsoft account sign-in helper | Microsoft Support
    2. How to recover a hacked or compromised Microsoft account | Microsoft Support
    3. Get Help for Microsoft personal account users | Microsoft Support
    4. Account recovery unsuccessful | Microsoft Support
    5. Help with the Microsoft account recovery form | Microsoft Support
    AI-generated content may be incorrect. Read our transparency notes for more information.

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