images from snipping tool print only in green

Kathy Souza 20 Reputation points
2026-11-01T20:01:48.42+00:00

Lately when I try to print a snipping tool screenshot, it comes out green. The color shows correctly on my Surface LT7 screen; e.g. text is in B&W or color images are accurate. But when it prints, black comes out green and color images are green with some yellow and black print. This green problem only happens on screenshots. Printing from other documents works fine. Printer is Canon TR4700. Surface LT7 Windows 11 installed 1/2026. I have printed from my old surface LT and everything works fine

Windows for home | Windows 11 | Display and graphics
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AI answer

2026-11-01T22:37:30.45+00:00

Test the Surface display with the standard sRGB IEC61966-2.1 profile, then select ICM in the Canon TR4700 printing preferences if that option is available.

1. Test the sRGB display profile

A screenshot can look correct on the display yet be converted incorrectly when passed through the image-printing color-management path. Similar tinted-capture behavior has been associated with the Windows color profile.^1^

  1. Search Windows for Color Management and open it.
  2. On the Devices tab, select the Surface display.
  3. Photograph or write down the current profile so the change is reversible.
  4. Select Use my settings for this device.
  5. Select Add.
  6. Choose sRGB IEC61966-2.1, then select OK.
  7. Select that profile and choose Set as Default Profile.
  8. Close and reopen Snipping Tool, make a new capture, and print it.

If the result does not improve, restore the profile recorded in step 3.

2. Change Canon’s image color correction

Canon documents ICM as a supported color-correction choice for the TR4700 driver.^2^

  1. Open Settings → Bluetooth & devices → Printers & scanners → Canon TR4700.
  2. Open Printing preferences.
  3. Look under Main, Color/Intensity, Manual, or Matching.
  4. Change Color Correction to ICM.
  5. Verify that Media Type matches the paper actually loaded, and print the screenshot again. Incorrect media settings can affect output color.^3^

If those Canon controls are absent, the Surface is probably using a Windows class driver rather than Canon’s full driver. Do not block on this step; continue below.

3. Isolate the screenshot and printing paths

  1. In Snipping Tool, save a new capture as PNG.
  2. Open the saved PNG in Paint.
  3. Print it from Paint rather than directly from Snipping Tool.
  4. Also insert the same PNG into Word and print it.

Interpret the results as follows:

  • Paint or Word prints correctly: the direct Snipping Tool printing path is implicated. Use saved PNG files as a workaround, then repair Snipping Tool.
  • All three print green: the shared image/color-management path is more likely, although the PNG or its profile metadata can still contribute.
  • A screenshot made on the old Surface prints correctly from the new Surface: the new Surface’s capture/profile layer is implicated.
  • A new-Surface screenshot also prints green from the old Surface: the saved image itself is implicated.

4. Optionally repair Snipping Tool

This is a diagnostic for the app layer, not an established fix for green printing:

  1. Open Settings → Apps → Installed apps.
  2. Find Snipping Tool, select … → Advanced options.
  3. Select Repair and retest.
  4. Only if Repair fails, select Reset. Reset can remove the app’s saved settings and data.^4^

5. Reinstall the printer using the ARM-compatible path

Surface Laptop 7 uses an ARM-based processor. Printer functionality can be limited when the manufacturer does not supply a compatible ARM64 driver; Microsoft recommends installing through Windows Settings when a manufacturer installer cannot be used.^5^

  1. Open Settings → Bluetooth & devices → Printers & scanners.
  2. Select the TR4700 and choose Remove.
  3. Restart Windows.
  4. Return to Printers & scanners and select Add device.
  5. Allow Windows to discover and install it rather than manually running an incompatible x64 Canon installer.
  6. Run Settings → Windows Update → Check for updates, including optional driver updates.

Microsoft specifically notes that some ARM PCs cannot use included or manufacturer printer installers and directs users to add the printer through Settings → Bluetooth & devices → Printers & scanners instead.^6^

Because ordinary documents print correctly, nozzle cleaning is not the first action. Use Canon’s nozzle check and cleaning procedure only if non-screenshot documents also begin showing incorrect colors.^7^

References

  1. Different color background after snipping or screen print
  2. Canon : Inkjet Manuals : TR4700 series : Specifying Color Correction
  3. Canon : Inkjet Manuals : TR4700 series : Printout (Copy ... - キヤノン
  4. Windows 11
  5. Arm-based Surface devices FAQ
  6. Windows 11
  7. Canon : Inkjet Manuals : TR4700 series : Maintenance Procedure
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  1. Bulldog 5,520 Reputation points
    2026-11-01T21:56:20.36+00:00

    Here is Canon's support page for the TR4700. On the bottom of that page is a link to contact Canon support directly, or you can ask fellow Canon printer users in the Canon User Community. I prefer the Community, since you can often find unofficial solutions that actually work ((;-)

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