I can not schedule my GH 900 exam.

Contact Pearson VUE Support to investigate the GH-900 scheduling error, because Pearson VUE owns appointment and scheduling support for GitHub Certification exams.^1^

Submit the scheduling issue

1. Open the Pearson VUE Support link under GitHub Certifications → For Exam appointment and scheduling issues on the Credentials support page.^1^
2. Report that scheduling GH-900 displays:

   “We encountered an unexpected error. Please try again later.”

3. Attach the screenshot and provide:
   • The email address associated with your certification profile.
   • The approximate date and time of the failure.
   • The step where it occurs, such as after selecting Schedule exam or after submitting the transfer to Pearson VUE.
   • Details of any failed payment attempt. A similar case was resolved when Pearson VUE removed an account lock following a failed payment.^2^

Do not post your email address, candidate ID, payment details, or other personal information publicly in this Q&A thread.

Confirm that you are using the supported registration path

The standard process is:

1. Open the GH-900 exam details page and select Schedule exam.
2. Sign in to your Learn profile—Microsoft recommends using a personal Microsoft account.
3. Ensure the legal name in the profile exactly matches your legal ID.
4. Complete the requested address, telephone, and contact-email fields.
5. Select Submit to continue to Pearson VUE and choose the appointment.^3^

Scheduling is limited to 90 days in advance, and no more than two Microsoft Certification exams can be scheduled concurrently through Pearson VUE.^3^

If Pearson VUE identifies a Microsoft Learn profile problem

Open a Credentials Support request:

1. On the Credentials support page, select online support request.
2. Choose:
   • Product family: Learning
   • Product or Service: Microsoft Credentials
   • Type of Support: Professional No Charge
   • Contact method: Email
3. Include your Learn username, the screenshot, the error text, and the Pearson VUE case number.^1^

Credentials Support is the appropriate fallback for Learn-profile or legal-name problems; the scheduling appointment itself remains with Pearson VUE.

References

1. Credentials support
2. Unexpected Error issue - Microsoft Q&A
3. Register and schedule an exam