Forgoten my password - outlook

Use Microsoft’s work-or-school password reset page, because an education-domain Outlook address is managed by the school rather than as a personal Outlook.com account.

Reset the password

1. Open passwordreset.microsoftonline.com.
2. Enter your school email address.
3. Complete the identity check using a method previously registered, such as Microsoft Authenticator, phone, alternate email, security key, or security questions.
4. Create a new password and then sign in to Outlook with it. Your school determines which verification methods are available and whether a second verification step is required.^1^

If the reset is unavailable

If the page shows Contact your administrator, or you cannot use any offered verification method, contact your school’s IT help desk or administration office and request a password reset. Microsoft Support cannot reset a school-managed password; the school administrator must do it.^1^

For security, do not post your full school email address, password, or verification codes publicly.

References

1. Get back into your work or school account | Microsoft Support