Forgoten my password - outlook

Ha - Nhu 0 Reputation points
2026-11-01T14:50:06.62+00:00

I have forgoten by password for outlook.

email is [Moderator note: Personally Identifiable Information removed] @sjacstudent.qld.edu.au

Outlook | Web | Outlook on the web for business | Sign in
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  1. Aetherin 3,680 Reputation points Independent Advisor
    2026-11-01T15:01:35.5466667+00:00

    Hi @Ha - Nhu,

    Based on the email address you provided, this appears to be a school account. Please try resetting your password by following the steps in this article: Reset your work or school password using security info.

    User's image

    If self-service password reset is unavailable or you cannot complete the verification, please contact your school’s IT administrator or IT help desk. For reference: How do I find my Microsoft 365 admin?

    Your school manages this account, so its IT team or administrator has the appropriate access to help reset your password if necessary.

    I sincerely hope this information helps direct you to the correct support team so that you can regain access to your account and continue your studies without further interruption.

    Thank you for taking the time.

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  2. AI answer

    2026-11-01T14:50:35.81+00:00

    Use Microsoft’s work-or-school password reset page, because an education-domain Outlook address is managed by the school rather than as a personal Outlook.com account.

    Reset the password

    1. Open passwordreset.microsoftonline.com.
    2. Enter your school email address.
    3. Complete the identity check using a method previously registered, such as Microsoft Authenticator, phone, alternate email, security key, or security questions.
    4. Create a new password and then sign in to Outlook with it. Your school determines which verification methods are available and whether a second verification step is required.^1^

    If the reset is unavailable

    If the page shows Contact your administrator, or you cannot use any offered verification method, contact your school’s IT help desk or administration office and request a password reset. Microsoft Support cannot reset a school-managed password; the school administrator must do it.^1^

    For security, do not post your full school email address, password, or verification codes publicly.

    References

    1. Get back into your work or school account | Microsoft Support
    AI-generated content may be incorrect. Read our transparency notes for more information.

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