I need to speak to a service person. Urgent

Laurel Bresnahan 0 Reputation points
2026-11-01T14:31:26.63+00:00

Cannot download apps or work in Word or on previously saved items.

Microsoft 365 and Office | Install, redeem, activate | For home | Other
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  1. Stefan Blom 357.2K Reputation points MVP Volunteer Moderator
    2026-11-01T15:57:26.57+00:00

    As Dave suggested, we need some more information. Which version of Office do you have? Which operating system are you running?

    P.S. To contact Microsoft support, you will have to start with the chat at https://support.microsoft.com/contactus . Often, you will get quicker assistance from your fellow users here in Q&A, though.

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  2. DaveM121 946.1K Reputation points Independent Advisor
    2026-11-01T15:06:12.8966667+00:00

    1

    What error is indicated when you try to use the Office apps, please provide a screenshot of the error, also, are you using the Office apps on a Windows PC or on an Apple Mac device and if so, what version of MacOS is installed on our Apple Mac.

    2

    You indicate you cannot download the Office apps, log into your Microsoft account on this link, is your Office licence listed correctly there and if so, what version of Office is that, or if that is a subscription, check the expiry date listed on your subscription, is that listed correctly.

    https://account.microsoft.com/services/

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