Cannot log into any Microsoft related App ( Xbox, Microsoft store etc.)

GG 20 Reputation points
2026-11-01T12:07:38.49+00:00

Let me preface, I have tried everything. I've cleared cache's, Reset, Reinstall. My problem is that im being soft lock from signing in. Everytime I click on the "sign in" option on any microsoft related program on my pc, the popup to see the accounts and proceed to the next step only pops up for a second and then dissapears. Then the loop just repeats, i click sign in, pop up is on my screen for a split second then im back where i started. It's everything on my PC related to microsoft that has this problem and i genuinely don't know how to fix it

Windows for home | Windows 11 | Performance and system failures
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Answer accepted by question author
Ian-T 15,695 Reputation points Microsoft External Staff Moderator
2026-11-02T01:23:41.6033333+00:00

Hi @GG

I understand you have already tried the usual reset and reinstall steps. Since the sign-in window closes across multiple Microsoft apps, could you confirm the following?

  1. Can you sign in normally at account.microsoft.com in a browser?
  2. Does the same popup close under a newly created local Windows user account?
  3. Are you using Windows 10 or 11, and what is the OS build under Settings > System > About?
  4. Does any error briefly appear, or is anything recorded in Event Viewer > Windows Logs > Application at the time it closes?

These results should help determine whether the issue is account-related, limited to your Windows profile, or affecting Windows authentication system-wide.

Thank you for your time

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