Verification code not working

Question

Verification code not working

Bert K 0

I am trying to add a family member to my microsoft account for my child but the verification code sent to the email address is not working. I have entered the code correctly several times. I have tried doing the process twice and it just doesn't accept the code. Whats going on?

0 comments

1 answer

Your answer

Answer 1

nobuko c 125.2K Independent Advisor

Hello,

Since you are receiving the verification code but Microsoft is not accepting it, I would like to clarify a few things.

Is the verification code being sent to the parent's email address or the child's email address?
At what stage does the error occur? Does Microsoft reject the code immediately after you enter it, or does an error message appear after you submit it?
Are you trying to add the child to your Microsoft Family Safety group for the first time?

In the meantime, if the issue is related to completing parental consent for the child's account, you can try the following procedure:

Sign in to Windows using the child's Microsoft account.
Open Microsoft Store and install the Microsoft Family Safety app.
Open the app and try to sign in using the child's Microsoft account.
If a parental consent request appears, complete the consent process using the parent's Microsoft account.

Once parental consent is completed, the child's account should be automatically added to the Microsoft Family Safety group.

Please let us know what happens after trying these steps.

Bert K 0 Reputation points

2026-11-01T20:55:36.55+00:00
Hi, Thank You for answering, sorry for the delay I have only just got back to the computer. The answers to your questions are;

The verification codes were being orgially sent to the parents email address This wansn't working so I seemed to switch them being sent to the childs email address. It failed several times there too.

The rejection is as soon as the code is entered it doesn't even let me submit it

Yes, this is a new additon to the family accout.

Something else, the last time I did the verification it seemed the code was acceptable but they have blocked me now. Assuming that its the multiple attempts from two different addresses. So I think I have a bigger problem now. How do I get un-blocked?
Bert K 0 Reputation points

2026-11-01T21:07:37.0366667+00:00

I have just accepted the child account as a family member but have come up against this so think I will try in the morning
nobuko c 125.2K Reputation points Independent Advisor

2026-11-03T04:29:24.2466667+00:00

Thank you for the update.

I look forward to hearing the results of your next attempt.
Bert K 0 Reputation points

2026-11-03T21:26:19.83+00:00

I got further than before this time and entered the age data but then I got this.
nobuko c 125.2K Reputation points Independent Advisor

2026-11-04T15:01:26.25+00:00

Thank you for the update.

Before proceeding, could you please confirm whether you tried the steps I suggested in my initial reply, using the Microsoft Family Safety app while signed in to your child's Windows account?

If you have already tried them, please let me know what happened, especially whether the parental consent process was completed.

This will help us determine the next steps.
Bert K 0 Reputation points

2026-11-05T08:16:47.6166667+00:00

Ok, So I attempted to sign into the childs microsoft account (******@gmail.com) but it told me there was no account with this username. So I followed the steps to create an account. Entered email, age etc and then it popped up this message...