Azure Artifact Signing individual identity validation stuck in "Action Required" after AU10TIX verification

Question

Azure Artifact Signing individual identity validation stuck in "Action Required" after AU10TIX verification

nilson huamanta gonzales 0

Hello Microsoft Azure Support and Community,

I am experiencing an issue with individual identity validation for Azure Artifact Signing.

I created an Artifact Signing account using the Basic tier and submitted a Public Individual identity validation request.

I followed the Microsoft Verified ID process and was redirected to AU10TIX for identity verification. During the process, I completed the requested passport, facial verification, and email verification steps.

However, the process did not finish successfully. AU10TIX displayed the following error:

"Oops! Something went wrong! Please contact your administrator."

My identity validation request in the Azure portal still shows "Action Required."

I have already tried returning to the Microsoft Verified ID page and using Microsoft Authenticator, but I have not been able to complete the process.

Could you please advise:

How can I determine whether my verification results were received?

Is there an official way to resume or recover the existing identity validation request without repeating the entire process?

Which Microsoft or AU10TIX support channel can investigate this verification issue without requiring a separate paid technical support plan?

I would appreciate guidance on the appropriate next steps.

Thank you.

nilson huamanta gonzales 0 Reputation points

2026-11-01T02:29:49.0066667+00:00

Thank you for the guidance.

I have already attempted the identity verification process multiple times through Microsoft Verified ID, Microsoft Authenticator, and AU10TIX.

I completed the requested passport, facial verification, and email verification steps, but AU10TIX displayed an error and my existing Public Individual identity validation request remains in "Action Required."

Could a Microsoft moderator please help escalate this issue privately to the Artifact Signing identity-validation team?

I can provide the Identity Validation ID, timestamps, error screenshots, and account details through an appropriate private support channel.

I would prefer to preserve the existing request rather than repeat biometric verification or create a duplicate request.

Thank you for your assistance.
nilson huamanta gonzales 0 Reputation points

2026-11-01T16:37:37.2633333+00:00

Hello Microsoft Artifact Signing Team,

I would like to request an alternative identity verification method for my existing Public Individual identity validation request.

I am willing to verify my identity using valid government-issued identification documents and, if available, a secure manual review or live verification with an authorized representative.

However, I have privacy concerns about consenting to the use of facial images, identity documents, or biometric information for AI model training or other purposes beyond identity verification.

Could a Microsoft employee or moderator please clarify:

Is there an approved alternative to the current AU10TIX biometric verification process for individual applicants?

Can I complete verification without consenting to optional AI training or secondary use of biometric data?

Is private manual identity review available through Microsoft or another approved verification provider?

If an alternative is available, how can I use it with my existing identity validation request without deleting or duplicating it?

My request remains in "Action Required" status.

I can provide verification details and supporting documents through an authorized private channel, but not in this public forum.

Thank you for your assistance.
nilson huamanta gonzales 0 Reputation points

2026-11-03T05:40:15.2933333+00:00

Update — November 3, 2026: AU10TIX displayed “Success,” and Microsoft Authenticator confirmed that the “Government Issued ID – GLOBAL” verified credential was successfully added. However, the existing Azure Artifact Signing Public Individual identity validation still shows “Action Required” after refreshing. The desktop AU10TIX page displays “Oops! Something went wrong! Please contact your administrator.”

Please advise how to complete or recover this existing validation request using the credential already issued, without repeating passport and facial verification or creating a duplicate request. Please provide a private support channel if identifiers are needed.

1 answer

Your answer

nilson huamanta gonzales 0 Reputation points

2026-11-01T02:29:49.0066667+00:00

Thank you for the guidance.

I have already attempted the identity verification process multiple times through Microsoft Verified ID, Microsoft Authenticator, and AU10TIX.

I completed the requested passport, facial verification, and email verification steps, but AU10TIX displayed an error and my existing Public Individual identity validation request remains in "Action Required."

Could a Microsoft moderator please help escalate this issue privately to the Artifact Signing identity-validation team?

I can provide the Identity Validation ID, timestamps, error screenshots, and account details through an appropriate private support channel.

I would prefer to preserve the existing request rather than repeat biometric verification or create a duplicate request.

Thank you for your assistance.
nilson huamanta gonzales 0 Reputation points

2026-11-01T16:37:37.2633333+00:00

Hello Microsoft Artifact Signing Team,

I would like to request an alternative identity verification method for my existing Public Individual identity validation request.

I am willing to verify my identity using valid government-issued identification documents and, if available, a secure manual review or live verification with an authorized representative.

However, I have privacy concerns about consenting to the use of facial images, identity documents, or biometric information for AI model training or other purposes beyond identity verification.

Could a Microsoft employee or moderator please clarify:

Is there an approved alternative to the current AU10TIX biometric verification process for individual applicants?

Can I complete verification without consenting to optional AI training or secondary use of biometric data?

Is private manual identity review available through Microsoft or another approved verification provider?

If an alternative is available, how can I use it with my existing identity validation request without deleting or duplicating it?

My request remains in "Action Required" status.

I can provide verification details and supporting documents through an authorized private channel, but not in this public forum.

Thank you for your assistance.
nilson huamanta gonzales 0 Reputation points

2026-11-03T05:40:15.2933333+00:00

Update — November 3, 2026: AU10TIX displayed “Success,” and Microsoft Authenticator confirmed that the “Government Issued ID – GLOBAL” verified credential was successfully added. However, the existing Azure Artifact Signing Public Individual identity validation still shows “Action Required” after refreshing. The desktop AU10TIX page displays “Oops! Something went wrong! Please contact your administrator.”

Please advise how to complete or recover this existing validation request using the credential already issued, without repeating passport and facial verification or creating a duplicate request. Please provide a private support channel if identifiers are needed.

Answer 1

Fully close and update Microsoft Authenticator, clear the browser session, disable any VPN or proxy, and reopen the existing verification link before deleting or recreating the identity-validation request.

Recover the existing request

Since simply returning to Verified ID and Authenticator did not complete the flow, perform these specific technical-error checks:

Fully close every Microsoft Authenticator instance on the phone, then install its latest Android or iOS update.
Clear the browser cache, or use a different supported browser.
Use a stable connection without a VPN or proxy.
If possible, try another phone or device.
In the Azure portal, open: Artifact Signing account → Objects → Identity validations → your name → “Please complete your verification here.”
Sign in with the same primary email address used when the validation request was created, and attempt to complete the existing flow again.

These are Microsoft’s documented troubleshooting steps for technical errors involving Authenticator and Verified ID.^1^ The normal documented behavior is that Action Required remains until the verification step is completed; after successful individual verification, the request returns to In Progress while validation continues.^2^

Determine whether the result was received

The documented portal experience does not expose AU10TIX transaction details or an acknowledgement showing exactly which passport, face, or email results were received. If the request remains Action Required, Artifact Signing has not recognized the flow as successfully completed; that does not establish whether AU10TIX captured some or all of the submitted information.

Record the following before escalating:

Identity Validation ID
Artifact Signing account name and Azure region
Subscription and tenant IDs
UTC date and time of the attempt
Exact AU10TIX error text
Screenshot of the error and portal status
Whether Authenticator contains a Verified ID credential
Whether the existing verification link still opens or reports that it was already used

Do not post tenant, subscription, or validation identifiers publicly. Supply them only through a private support exchange.

If the same error persists

There is no documented portal control for viewing the AU10TIX transaction, resetting it, or resuming it at a particular completed step. Request investigation of the existing Identity Validation ID:

No-paid-plan route: continue this Microsoft Q&A case with the Artifact Signing tag and ask whether a moderator can arrange private escalation to the Artifact Signing identity-validation team. Moderator-facilitated escalation and backend investigation are not guaranteed, but Microsoft officially lists Q&A as an identity-validation assistance channel.^1^
Azure Support route: Azure portal → Help + support → Create a support request, then select the closest available Artifact Signing/security technical category and request a backend review of the existing validation. Microsoft must determine whether that transaction can be resumed, reset, or must be replaced. Azure technical support generally requires a support plan; subscription-management support is available without one.^3^

A comparable Artifact Signing case was resolved only after support collected the Identity Validation ID and account details and had the internal team investigate the request from the backend.^4^

Microsoft’s published Artifact Signing guidance directs validation problems to Azure Support or Microsoft Q&A. It does not identify a dedicated public AU10TIX support channel for investigating an Artifact Signing transaction, so Microsoft should remain the primary escalation owner.

Do not delete or duplicate the request yet

Microsoft states that creating additional identity-validation requests for the same entity while one is in progress does not help.^1^ Wait for Microsoft to inspect the existing request unless:

Support instructs you to replace it; or
The verification link has expired. An expired email-verification link cannot be resent for the same request, so a new request is required.

Deletion is irreversible: a deleted identity-validation request cannot be recovered.^5^

References