Outlook for Android Fails to Post Android Notification on Account Login Failure

Question

Outlook for Android Fails to Post Android Notification on Account Login Failure

May, Tribunal Judge Alexander 0

When my account login expires and Outlook for Android needs a new token from the authenticator, it is just failing silently without posting an Android notification. The user only looks in the app when there is an Android notification so doesn't see the in-app notification of the problem.

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Answer 1

Jay1 Tran 1,895 Independent Advisor

Hi Alexander,

Thank you for reaching out.

Bases on your description, the issue appears to occur when Outlook’s sign-in token expires and Microsoft Authenticator does not display the expected Android notification or approval prompt.

To resolve the issue, please follow these steps:

Enable all Authenticator notifications

Open Android Settings.
Go to Apps > Microsoft Authenticator > Notifications.
Turn on Allow notifications.
Enable all available notification categories.

User's image

If displayed, enable:
- Pop on screen
- Show as pop-up
- Floating notifications
- Lock screen notifications
- Notification sounds and vibration
Make sure the notifications are not configured as Silent or Minimized.

Remove battery restrictions

Open Settings > Apps > Microsoft Authenticator > Battery.
Select Unrestricted, No restrictions, or Don’t optimize, depending on the device.

User's image

Allow Authenticator to run in the background.
Temporarily turn off Battery Saver or Power Saving Mode while testing.

Allow background data and activity

Go to Settings > Apps > Microsoft Authenticator > Mobile data.
Enable Background data.

User's image

Enable Unrestricted data usage, depending on the device.
Confirm that background activity and automatic startup are permitted for Authenticator.

I hope your issue gets resolved soon. Any updates would be greatly appreciated.

May, Tribunal Judge Alexander 0 Reputation points

2026-11-02T09:40:04.08+00:00

I had already done all of that. The problem persists.
Hornblower409 18,575 Reputation points

2026-11-05T10:51:16.06+00:00

@May, Tribunal Judge Alexander said

When my account login expires and Outlook for Android needs a new token from the authenticator, it is just failing silently without posting an Android notification.

Did it ever show an Android notification?

I ask, because I have never seen that kind of Android notification. I can not find any Microsoft doc that references it. There is no Outlook Notification Category for it.

All I have ever seen is an in-app banner "You need to sign-in to your account ******@yyy.com" when I open Outlook.
May, Tribunal Judge Alexander 0 Reputation points

2026-11-05T10:53:53.14+00:00

The user needs a notification but none is provided
May, Tribunal Judge Alexander 0 Reputation points

2026-11-05T10:54:54.69+00:00

I had already done all of that. The problem persists.
Hornblower409 18,575 Reputation points

2026-11-05T11:22:59.7933333+00:00

@May, Tribunal Judge Alexander said

The user needs a notification but none is provided

I understand that the user wants an Android Notification, but as far as I can tell, and from my own experience, there is no such feature in Outlook for Android.

Unless you can provide some assurances that this was available at some time in the past and has now stopped working, I don't know what else I can say.

If you wish, you can create a Feature Request for this on the Microsoft Feedback Portal.
https://feedbackportal.microsoft.com/feedback/post

Or contact Microsoft Support

Outlook Mobile In App Support
https://support.microsoft.com/en-us/office/get-in-app-help-for-outlook-for-ios-and-android-218a22d1-9fa5-4889-b689-de1c63493243#category=contact_support
May, Tribunal Judge Alexander 0 Reputation points

2026-11-05T11:26:06.6966667+00:00

I see this as an essential notification. What could be more essential than letting the user know that, the reason that they are getting no other notifications is not that they have no emails, but that the app has no access to those emails? If this is not present, it is not a missing feature, it is a bug.
May, Tribunal Judge Alexander 0 Reputation points

2026-11-05T11:28:59.7766667+00:00

I already did this and it didn't solve the problem
May, Tribunal Judge Alexander 0 Reputation points

2026-11-05T11:34:20.3733333+00:00

I also tried to contact Microsoft for support through the app and just got the error message attached... repeatedly.
Hornblower409 18,575 Reputation points

2026-11-05T11:38:14.9233333+00:00

@May, Tribunal Judge Alexander said

If this is not present, it is not a missing feature, it is a bug.

I understand. But no one here can submit a bug report or Feature Request on your behalf. You will have to initiate the process yourself using a standard reporting channel. Either Contact Support or Send Feedback.

https://support.microsoft.com/en-us/office/get-in-app-help-for-outlook-for-ios-and-android-218a22d1-9fa5-4889-b689-de1c63493243#category=contact_support
May, Tribunal Judge Alexander 0 Reputation points

2026-11-05T11:40:30.0566667+00:00

As you can see from my previous post, I have tried to contact MS in the way you suggest and it just results in an error message.
Hornblower409 18,575 Reputation points

2026-11-05T11:43:50.36+00:00
@May, Tribunal Judge Alexander said

I also tried to contact Microsoft for support through the app and just got the error message attached... repeatedly.

All I can suggest is that you try the browser based Chat Support.

Open a browser to https://support.microsoft.com/en-us/home/contact

Tell us your problem: {Whatever}

[Get Help] {Scroll down to the bottom of the page} [Sign in to Contact Support]

Sign in with any Microsoft account

Products and services: "Microsoft 365 and Office"

Category: "Outlook"

[Confirm]

Choose a support option -> "Chat with a support agent in your web browser"
May, Tribunal Judge Alexander 0 Reputation points

2026-11-05T11:46:52.69+00:00

Only admins can contact Microsoft using that support channel! My admins are not going to get involved in somethings like this.
Hornblower409 18,575 Reputation points

2026-11-05T12:02:52.0933333+00:00

@May, Tribunal Judge Alexander said

Only admins can contact Microsoft using that support channel

You are correct. My mistake. I failed to take into account that you tagged your Question | For business |

Unless you want to have your Admin submit the Support Request, all I can suggest is:

The ChatConfigRetrievalFailure error is a server side error, not your app. As far as I can tell, Contact Support is a separate path from Send Feedback in the same menu, so you might be able to do Feedback, even if contact support is not responding.

Try the browser based Chat Support using a personal (not business) account. The Android missing feature/bug is the same for any account type.