Unable to Sign Into my Microsoft account using gmail

Mohamed Amine Raggam 0 Reputation points
2026-10-31T19:15:32.84+00:00

For 3 days i havent been able to sign into my Account using My gmail when i try it says my account doesnt exist Even Tho it is shown in the Sign up Page and in the accounts settings page I have no idea what happened and i havent recived an email about it if i try to recover my account my gmail doesnt get regocnized and labeled again as "account doesnt exist"
What should i do? Screenshot (1250)

(2 of the images are in german sorry)

Windows for home | Windows 10 | Security and privacy
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  1. Carl-L 24,580 Reputation points Microsoft External Staff Moderator
    2026-11-04T07:25:30.0533333+00:00

    Hello Mohamed Amine Raggam,

    Welcome to Microsoft Q&A forum.

    I don't like to say this, however, judged by the photos, it could be possible that your account has been hacked and the alias has been changed. What you are seeing on your computer is a local cache.

    Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. In this case, please try to submit an account recovery form at aka.ms/recovermyaccount.

    Thank you for your understanding.

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  2. AI answer

    2026-10-31T19:15:53.7766667+00:00

    Try these steps in order:

    1. Use the Microsoft account sign-in helper: https://aka.ms/sign-in-helper
      • Enter the Gmail address or phone number used for sign-in.
      • If the tool detects a problem, follow the recovery steps it gives.
    2. Check whether the sign-in name is being entered exactly correctly.
      • Verify the Gmail address spelling carefully.
      • If another alias or phone number was ever added to the account, try that instead.
    3. If the password is correct but the account is no longer recognized, use the account recovery flow.
      • On the recovery page, enter the email address, phone number, or Skype name used to sign in.
      • Choose where to receive the security code.
      • Enter the code, then set a new password.
    4. If the message still says “We couldn't find an account with that username” or “The Microsoft account you've entered does not exist”, read the guidance for My username and password have stopped working and use the support option there.
    5. If an unfamiliar recovery address or security info appears, review recent account activity if sign-in becomes possible.
      • Go to Security basics.
      • Select Review activity.
      • If activity is not recognized, choose This wasn't me or Secure your account.
      • Then change the password.
    6. If the account has not been signed in to for more than two years, it may have been deleted and can no longer be reopened.
    7. If standard recovery keeps failing, contact Microsoft Support through the public support flow and explain:
      • the Gmail address says the account does not exist during sign-in,
      • the same address appears associated with Microsoft elsewhere,
      • recovery does not recognize the address.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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