WUDFRd Driver Failure (0xC0000365) causing UI screen freezes?

Sara Kov 0 Reputation points
2026-10-31T18:02:24+00:00

Hi everyone,

For the past few days, my system has been experiencing persistent screen micro-stutters and UI freezes (display locks up, but background audio and mouse cursor continue working). In Event Viewer, I consistently get the following error during these freezes: "The driver \Driver\WUDFRd failed to load".

The error does include an USB device usually "HID\VID_03F0&PID_07B4&MI_02&Col03\9&241838e&0&0002" or "HID\VID_1532&PID_056C&MI_05&Col03\a&b481850&0&0002"

Aswell I have noticed that my mouse and keyboard (Logitech G910 and G502 HERO) keep appearing in with a question mark "Other Devices" and even with mulitpul restarts, uninstalls they remain there.
I have also unistalled the Logitech G HUB and Razer Synapse programs.
A few thing I did and or tried is setting the Registry WUDFRd Start = 2 (Automatic) and disabling the USB Power Management, but if that had any effect I am unsure.

Could this be tied to an underlying USB host controller driver conflict or something? Any advice on how to fix these issues would be greatly appreciated.

Thank you!

Windows for home | Windows 11 | Performance and system failures
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  1. Lester Bernard Reyes 86,725 Reputation points Independent Advisor
    2026-11-02T04:12:31.2466667+00:00

    Hi, thank you for the information. Can we perform a clean installation of the GPU using the AMD Cleanup Utility? Just to make sure that the clean installation goes correctly, kindly follow the steps below:

    Step 1. Completely uninstall the AMD GPU Driver using the steps from this link:

    https://www.amd.com/en/resources/support-articles/faqs/GPU-601.html

     

    Step 2. Reinstall the AMD Graphics driver using the steps from the link below:

    Install AMD Radeon and automatically detect the AMD driver:

    https://www.amd.com/en/resources/support-articles/faqs/GPU-131.html

     

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUPs (Potentially Unwanted Programs). Thoroughly research any product advertised on the site before you decide to download and install it.

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  2. Lester Bernard Reyes 86,725 Reputation points Independent Advisor
    2026-11-01T04:59:39.41+00:00

    Hi, thank you for replying. Upon checking and analyzing the event logs, there are multiple Device: ROOT\DISPLAY\0000 errors. May I know the make and model of your Graphics card? So that I can provide you steps wherein we will do clean installation of the graphics card driver.

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  3. Lester Bernard Reyes 86,725 Reputation points Independent Advisor
    2026-10-31T18:38:00.49+00:00

    Hi, I'm Bernard. I'm happy to help!

    Based on the initial inputs you have provided, it seems that there is a graphics-related issue on the PC. Moreover, can you please check the System logs on the PC so I can further examine the root cause of the issue?

     

    To share the System logs, please follow the steps in the link below:

     

    Press the Windows key + X, then select "Event Viewer"

    Click the drop-down of "Windows logs"

    Right-click System > click Filter Current logs > Check: Critical, Warning, and Error > Hit OK

    On the right pane, click "Save Filtered Log File As..."

    Save the System logs file to your desktop and share it by following the steps from the link:

    https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

     

    Note: You can also use your preferred cloud storage to upload and share the logs.

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