Azure for Students credits exhausted. Portal support button greyed out / stuck in AI loop

Exhausted Azure for Students credit is not ordinarily reset; submit a free billing/subscription ticket for review, but plan to renew at the 12-month point if eligible or upgrade to pay-as-you-go to resume the course immediately.

Bypass the AI support loop

1. Open the Azure Help + support blade directly:
   https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview
2. Select Create a support request.
3. If displayed, select Switch to old experience.
4. Enter billing, select Go, choose Billing, and then select the affected Azure for Students subscription.
5. After the suggested solutions load, select Create a support request at the top rather than opening a suggested solution.
6. Complete Summary, Problem type, and Problem subtype, explaining:
   • The VM unintentionally exhausted the student credit.
   • The subscription is now unusable for coursework.
   • The normal support workflow is looping or disabled.
   • You are requesting a billing review and clarification of any available education options.
7. If another recommendations page appears, do not select a recommendation. Select Return to support request, then Next.
8. Complete Additional details, including the subscription ID, proceed to Review + create, and select Create.

This sequence has been used specifically to get past Azure's recommended-solution loop and reach the billing team.^1^ Billing and subscription support does not require a paid technical support plan.^2^

What to expect

Azure for Students supplies $100 for 12 months. When that credit is exhausted, Azure disables the services and subscription. The documented way to continue before renewal is to upgrade to pay-as-you-go; remaining free-service entitlements continue for the original 12-month period, but usage beyond their limits is charged.^3^

The supported choices are:

• If the 12-month anniversary has arrived: renew the Azure for Students offer, provided student eligibility is still valid.
• If the credit was exhausted before that anniversary: upgrade to pay-as-you-go, which requires accepting future usage charges.
• If neither is possible: ask the course provider for a temporary lab subscription, sandbox, deadline extension, or another environment. Microsoft’s published student-offer guidance does not document an early credit reset as a standard option.^4^

If the ticket button remains unavailable

A support request for the subscription requires Owner, Contributor, Support Request Contributor, or equivalent Microsoft.Support/* permissions at subscription scope.^2^ If this is an institution-managed subscription and those permissions are missing, the university’s Azure administrator must submit the request or assign the required role.

If the direct Azure blade still cannot create a ticket despite the correct role, use Microsoft’s public support page and select Get help, then Contact Support for account or billing assistance.^5^

Avoid deploying or restarting resources after upgrading until budgets and cost alerts are configured, because pay-as-you-go usage is chargeable.

References

1. Accidental AI Loop Incurring Costs of Over $10,000 in a few hours - Microsoft Q&A
2. Create an Azure support request
3. Why is my Azure for Students subscription disabled and how do I reactivate it?
4. Frequently asked questions about Azure for Education
5. Contact Microsoft customer support | Microsoft Support