problem with name shown with my outlook email

David Velarde 0 Reputation points
2026-10-30T19:18:29.2233333+00:00

when I send an email to myself through my email hotmail / outlook account the name shown is <PII removed> that has nothing to do with me nor with the name define in my profile microsoft . What is the cause of this issue ?

Outlook | Web | Outlook.com | Email
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  1. Thomas4-N 23,140 Reputation points Microsoft External Staff Moderator
    2026-11-05T07:31:09.94+00:00

    Hello David Velarde,

    Since your Microsoft account profile already shows the correct name, the issue might be related to a saved contact in Outlook rather than your account itself.

    Could you try the following?

    1. Open Outlook People.
    2. Search for your own email address.
    3. If you find a contact saved under "Joseph Atzinger," edit or delete that contact.
    4. Send another test email to yourself and check whether the correct name appears.

    If the name is still incorrect, could you clarify whether "Joseph Atzinger" appears in the From (sender) field or the To (recipient) field?

    That distinction will help determine where Outlook is getting the incorrect name.

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  2. Levi Cornwell 420 Reputation points
    2026-10-30T19:39:36.1133333+00:00

    It sounds like your Outlook account may have an incorrect display name saved somewhere. Try checking your Microsoft account profile at https://account.microsoft.com/profile and make sure your name is correct. If it already shows your correct name, check your Outlook settings under Settings > Account > Your info as well. You can also try sending an email to a different address to see if the same name appears.

    If the name is still showing as Joseph Atzinger, it may be an account or profile sync issue, so contacting Microsoft Support would be the next step.

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