Trying to refund a purchase i didnt make

Mr Anonymous 0 Reputation points
2026-10-30T17:50:54.4333333+00:00

Trying to refund a purchase i didnt make disney dreamlight valley theres a charge of $85 on my MS account which was $161 before i added $50 on xbox series s

Windows for home | Other | Apps
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  1. Vikki-T 13,230 Reputation points Microsoft External Staff Moderator
    2026-10-31T10:18:23.4+00:00

    Hi Mr Anonymous,

    I understand how concerning and frustrating it can be to discover an $85 charge for Disney Dreamlight Valley that you do not recognize, especially when the balance and transaction amounts shown on your account are unclear.

    Since the purchase was not authorized by you, this may need to be handled as an unrecognized transaction rather than a standard refund request. Please contact Microsoft Support, sign in with the Microsoft account connected to the purchase, and ask to speak with the billing support team. Provide the transaction amount, date, and order number privately if available so that the support agent can securely review the charge and explain the available dispute or refund options.

    Please note that this is a user-to-user support forum. Contributors cannot access your account, review private payment records, or issue a refund on your behalf. If you believe your card or payment information may have been used without permission, please contact your bank or payment provider promptly to help protect the payment method from further unauthorized charges.

    It would also be helpful to clarify whether the $161 and $50 amounts refer to your Microsoft account balance, gift card balance, or separate charges. For your security, please do not post your email address, order number, card details, or other payment information publicly.

    I hope the billing team can review the transaction and help you reach a satisfactory resolution soon. Thank you so much for your understanding.     

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. AI answer

    2026-10-30T17:51:11.09+00:00

    If the purchase was not made intentionally, start by investigating the charge in the Microsoft account dashboard:

    1. Go to Manage your payments and select Investigate for the charge.
    2. Also run the Unexpected charge troubleshooter.
    3. Check whether the charge was caused by:
      • recurring billing on a subscription
      • a family member using the payment method
      • a previously declined charge being retried
      • a pre-order or split order shipping
      • an in-app purchase

    If this was a game or digital purchase through Microsoft Store/Xbox, submit a refund request on the Xbox refund page:

    1. Sign in to Request a refund for digital games.
    2. Select the item.
    3. Choose Request a refund.
    4. Enter the reason and submit the request.

    Important details:

    • Refund requests can take up to 72 hours to process.
    • Refunds are generally returned to the original payment method within 3–5 business days after issuance.
    • If the purchase used a non-Microsoft billing platform, the refund must be requested from the publisher instead.
    • If the charge is truly unauthorized or the payment method may be compromised, contact the bank or payment provider immediately to prevent more charges.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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