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Peter Owira 0

I am following up on remote assistance no [ID number removed] I got from Yanga on how to upgrade to windows 11 and install the Cannon 3420 printer. Everything was done and he told me to wait for 1 hr, which has now elapsed. Kindly help

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Emma1-N 14,890 Microsoft External Staff Moderator

Welcome Peter Owira,

Thank you for reaching out, and I'm sorry you're still waiting after your remote session. I'm happy to help you finish the Windows 11 upgrade and the Canon printer setup.

As a community member on the Q&A forum, I can't see the details of your remote assistance session.

To guide you correctly, could you please let me know:

What do you see on your screen right now? For example, a progress percentage, a "Restart now" message, an error code, or nothing at all.
Has the upgrade finished? To check, press Windows key + R, type "winver", and press Enter. Does the window that opens say Windows 10 or Windows 11?
What is the full model name of your printer? For example, Canon PIXMA G3420. Is it connected by USB cable or Wi‑Fi?

In the meantime, you can try these steps:

Step 1: Check the upgrade progress

Go to Start > Settings > Update & Security > Windows Update
If you see Restart now or Restart required, save your work and restart your PC. Keep it plugged in, and don't turn it off while it shows Working on updates
If the download or install is still in progress, leave the PC on until it finishes. A Windows 11 upgrade can take more than an hour, depending on your internet speed and your PC.

Step 2: Install the Canon printer after the upgrade

Connect the printer, either by USB or to the same Wi‑Fi network as your PC.
In Windows 11, go to Settings > Bluetooth & devices > Printers & scanners > Add device, select your Canon printer, then click Add device

Looking forward to your update.

Emma1-N 14,890 Reputation points Microsoft External Staff Moderator

2026-11-03T04:46:20.8633333+00:00

Hello Peter Owira,

I just wanted to check if my previous response addressed your question correctly. If there is anything I may have misunderstood, I would truly appreciate it if you could provide a bit more detail to help me better understand your needs.
Peter Owira 0 Reputation points

2026-11-03T06:55:40.5833333+00:00

Its windows 11. The Printer is Canon PIXMA G3420 connected via WiFi. Now I can Print but not scan
Emma1-N 14,890 Reputation points Microsoft External Staff Moderator

2026-11-04T06:47:02.53+00:00

Hello Peter Owira,

Add the scanner in Windows Go to Settings > Bluetooth & devices > Printers & scanners and select your Canon G3020 series or G3420 entry. If you see Open scanner, click it and then click Scan. If there's no scanner option, click Add device and add the scanner entry if it's listed