Artifact Signing organization validation In Progress — status guidance before conference release

Question

Artifact Signing organization validation In Progress — status guidance before conference release

Mark R. Smith 0

Hello Microsoft team,

Our U.S. organization, Macroscopic Solutions, LLC, has an Azure Artifact Signing organization identity validation that currently shows In Progress.

We are preparing Windows releases of Image Remote, Image Pan and Image Splat ahead of a conference next week. Completing identity validation is a dependency for signing these releases.

We understand Microsoft's FAQ says identity validation cannot be expedited. Could someone advise how we can confirm that our request is progressing normally, identify any outstanding documents or actions, and obtain an estimated completion timeframe if one is available?

We attempted to open an Azure technical support request, but the portal blocked submission because our subscription has Basic support. The Artifact Signing FAQ lists Microsoft Q&A as an assistance channel, so we are asking here.

If a Microsoft representative can review the request, please advise the approved private channel for providing the validation and account identifiers. Those identifiers are intentionally omitted from this public post.

Thank you,

Mark Smith

Macroscopic Solutions

Mark R. Smith 0 Reputation points

2026-11-02T17:33:55.2766667+00:00

Following up on November 2: the organization identity validation still shows In Progress. The requested additional company document is listed as uploaded on October 28, and the detail page shows no new action request. Could a Microsoft employee or moderator help confirm whether anything remains outstanding and provide an approved private channel for an account-specific status check? We understand validation cannot be expedited and are not creating a duplicate request. Thank you.

1 answer

Your answer

Mark R. Smith 0 Reputation points

2026-11-02T17:33:55.2766667+00:00

Following up on November 2: the organization identity validation still shows In Progress. The requested additional company document is listed as uploaded on October 28, and the detail page shows no new action request. Could a Microsoft employee or moderator help confirm whether anything remains outstanding and provide an approved private channel for an account-specific status check? We understand validation cannot be expedited and are not creating a duplicate request. Thank you.

Answer 1

Open the identity validation’s detail page to distinguish a normal In Progress review from Action Required; if it remains In Progress and no email action is outstanding, keep the existing request and ask a Microsoft Q&A moderator for an approved private method to collect its identifiers.

Check the customer-visible status

In the Azure portal, open Artifact Signing Accounts.
Select the relevant Artifact Signing account.
Under Objects, select Identity validations.
Open the organization validation itself rather than relying on the account overview.
Record:
- Current status
- Submission date
- Whether the page displays instructions or Action Required
- Whether email and any Verified ID steps have been completed

Identity validation must be completed before a certificate profile can be created, so signing cannot proceed while the request remains In Progress.^1^ The documentation describes how to access the validation under Objects → Identity validations, but it does not identify a more granular customer-visible review stage.^2^

Also check the primary contact mailbox, including junk/spam, for verification or document requests. Confirm with the mail administrator that messages from external senders and messages containing links are not being filtered.^3^

Keep or replace the request

In Progress with no missing email step: Do not create another request merely to accelerate review. Microsoft states that duplicate requests for the same entity do not help and that identity validation cannot be expedited.^3^
Verification email never arrived: After checking spam and mail filtering, if the email still cannot be found, delete the current validation and submit a new one.
Verification link expired: If it was not used within seven days, create a new validation request; Microsoft cannot resend a link for the same request.
Action Required: Supply only the documents requested through the validation workflow. Do not post documents or sensitive identifiers in Q&A.

The recreate action is specifically for missing or expired email-verification cases. It should not be used for an ordinary In Progress review.^3^

Request an account-specific review privately

Because the Basic support plan does not include Azure technical support, the portal blocking a technical case is expected; Azure provides subscription-management support without a paid plan, but technical support requires one.^4^ The Artifact Signing FAQ identifies Microsoft Q&A with the artifact-signing tag as an official assistance channel, so this post is the appropriate public escalation route.^3^

Add a comment requesting that a Microsoft employee or moderator:

Confirm whether the request is awaiting internal review or customer action.
Provide an approved private collection method, if available.
Confirm whether any account-specific completion estimate can be given.

Do not place validation IDs, subscription IDs, tenant IDs, screenshots containing identifiers, or identity documents in the public thread. If private collection is offered, the following information may help the review:

Identity validation request ID
Artifact Signing account name
Azure subscription ID
Organization legal name and country/region
Submission date and current portal status
Confirmation of completed email/Verified ID steps
Redacted screenshot of the validation detail page

There is no guaranteed published completion date for an individual request. Similar Q&A cases show that Microsoft staff may need the request details to verify a prolonged In Progress state, but those outcomes do not establish a standard timeframe.^5^

Given the conference deadline, maintain a separate release contingency; the validation itself cannot be expedited.^3^

References