Trying to log onto my Microsoft 365 account on Ipad but getting stuck on MFA

Question

Trying to log onto my Microsoft 365 account on Ipad but getting stuck on MFA

Nicki McKay 0

I used to be logged in to my 365 account on both my desktop and ipad absolutely fine.

I changed my ipad and now I get caught in a authenticator loop when trying to log in to Word etc - its asking for a code from authenticator but I can't get one as it opens me in the app itself. I'm just stuck in a loop. I followed the help guidance to offload authenticator. I've turning off MFA in my 365 account, but it's still looping me into the authenticator. I just can't find a way round it. I know my password but I can't get an option to log on just with that.

It's a work account - but I don't have an IT support - it's my business account

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Answer 1

Greetings,

Thank you for reaching out to Microsoft forum.

Would you kindly share with me how you turn off the MFA so that I may know how to proceed further.

In order to narrow down this issue, I would like to know:

1/ What Microsoft 365 subscription are you using (Business Basic, Business Standard, Business Premium, etc.)?

2/ Do you still have access to the old phone or device that previously had Microsoft Authenticator installed?

3/ When the prompt appears, do you see an option to "Use another verification method"?

4/ Could you share with me how you disabled MFA, as you mentioned?

5/ Would you kindly share your domain name with me? (the entire part that comes after the "@" symbol of your email)

Looking forward to hearing from you.