no webpages open

Since the troubleshooter and Command Prompt steps did not help, first determine whether the failure is limited to this HP laptop, then repair its Wi‑Fi configuration without repeating those steps.

1. Isolate the problem

1. Connect a phone or another computer to the same Wi‑Fi and open several websites.
   • Other devices also fail: restart the modem/router or contact the internet provider.
   • Other devices work: continue below; the problem is on the HP laptop.
2. On the laptop, try two unrelated websites in a second browser.
   • Only one browser fails: check that browser’s extensions and settings.
   • All browsers fail: continue with the Windows network checks.

Microsoft notes that when Wi‑Fi appears connected but browsing still fails, a specific app, website, or firewall may be responsible. Testing another device helps distinguish a laptop problem from a router or internet-service problem.^1^

2. Turn off an unintended proxy

1. Open Start → Settings → Network & internet → Proxy.
2. Under Manual proxy setup, turn Use a proxy server off unless your workplace or school specifically requires it.
3. Leave Automatically detect settings on.
4. Close and reopen the browser.

Also temporarily disconnect any VPN. If browsing then works, repair or remove that VPN rather than leaving its network filtering partially enabled.

3. Forget and reconnect to Wi‑Fi

1. Open Settings → Network & internet → Wi‑Fi → Manage known networks.
2. Select your Wi‑Fi network and choose Forget.
3. Select the network icon on the taskbar, reconnect to the same network, and enter its password.
4. Test a webpage.

This creates a fresh Wi‑Fi profile rather than reusing possibly damaged saved settings.^1^

4. Reinstall the HP laptop’s Wi‑Fi adapter

Before uninstalling it, obtain the latest Wi‑Fi driver for the exact HP model using another device and save it to a USB drive. This provides a backup if Windows cannot reinstall the driver automatically.

1. Right-click Start → Device Manager.
2. Expand Network adapters.
3. Right-click the wireless adapter—often identified as Intel, Realtek, or MediaTek—and select Uninstall device.
4. If shown, select Attempt to remove the driver for this device, then choose Uninstall.
5. Restart the laptop. Windows should reinstall the adapter automatically.
6. Reconnect to Wi‑Fi and test the browser. If the adapter is missing or still fails, install the downloaded HP driver.

Microsoft recommends adapter reinstallation when earlier Wi‑Fi steps fail, particularly when connectivity stopped after an update.^1^

5. Use Network reset only as the final repair

Network reset removes and reinstalls network adapters and restores their settings to defaults. It can also require VPN software or virtual networking software to be set up again.^1^

1. Open Settings → Network & internet → Advanced network settings → Network reset.
2. Select Reset now → Yes.
3. Allow the computer to restart.
4. Reconnect using the Wi‑Fi password and test again.

If none of these steps works, note whether other devices can browse, whether every browser fails, and whether the problem began immediately after a Windows update. Those details determine whether the next appropriate path is update removal/System Restore or HP hardware support; do not remove an update without that timing link.

References

1. [Windows 10](https://support.microsoft.com/windows/experience/connectivity-networking/fix-wi-fi-connection-issues-in-windows#general-troubleshooting)