problem getting updates

great one 15 Reputation points
2026-10-30T03:31:14.89+00:00

i have a issue with getting updates to the edge browser i get a error messsage when i try to get the weekly update

i have tried all the troubleshooting steps i can find

in services its set to automatic

clear cache daily

the repair option in setting than installed apps than repair ( modify or repair ) seems to get the update but following week its same issue when try to do update

don the reinstall option that seems to have same result as the repair

i have no other issues with my device no errors or problems at all

i dont install or use any third party apps ( minus norton security ) just the updates for windows and apps thru the microsoft store

not able to figure out what the issue is

Microsoft Edge | Install and update | Windows 11
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  1. John DeV 171.1K Reputation points Independent Advisor
    2026-10-30T04:11:26.25+00:00

    Hi, good day!

    To help narrow down the cause

    What is the exact error message or error code displayed when you try to update Edge?

    Open edge://settings/help in the Edge address bar and check whether it displays the same error.

    What version of Microsoft Edge are you currently using?

    I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below.

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  2. great one 15 Reputation points
    2026-10-30T18:09:30.22+00:00

    hi thanks for the reply

    i am getting this error

    Error: 0x80070005

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  3. John DeV 171.1K Reputation points Independent Advisor
    2026-10-30T22:47:26.18+00:00

    Sorry for the late reply. Please try temporarily disabling or uninstalling your third-party antivirus (Norton Security) to check if it's interfering with the Microsoft Edge update. Let me know how it goes.

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  4. John DeV 171.1K Reputation points Independent Advisor
    2026-10-31T01:03:09.47+00:00

    Thanks for checking. Disabling the Norton firewall alone may not be enough, as its real-time antivirus protection could also interfere with the Edge updater.

    Please try temporarily disabling Norton Auto-Protect

    Open Norton and go to Security or Device Security.

    Select Settings.

    Under Antivirus, find the Auto-Protect option.

    Turn off Auto-Protect temporarily. If prompted, select a short duration.

    Open Edge and try updating again through edge://settings/help.

    If the error persists, you may also try temporarily uninstalling Norton, restarting your computer, and checking whether Edge updates successfully.

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  5. John DeV 171.1K Reputation points Independent Advisor
    2026-10-31T05:41:38.6633333+00:00

    Thanks for the update and for testing that. Since the issue remains after completely uninstalling Norton, we can rule it out as the cause.

    The message you received when starting the Microsoft Edge Update services can be normal, as these services may only run when needed and stop automatically afterward.

    I also wouldn't recommend manually deleting files from the folder you found, especially since reinstalling Edge didn't resolve the issue.

    Could you please check if there are any pending Windows updates and install them, then try updating Edge again?

    Please try the method below if it helps.

    Press the Windows key and search for "Add, edit, or remove other users," then open it. Select Email & accounts from the left pane.

    Under Accounts used by other apps, check if the same Microsoft account is listed more than once. If you see a duplicate, click each account. One may show only a Manage option, while the other shows both Manage and Remove.

    Remove the duplicate account that has the Remove option, then try updating Edge again.

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