Tablet/MSN home page issue

Question

Tablet/MSN home page issue

Richard Merk 0

When on my MSN homepage accessed through the Chrome browser Iam directed to entirely different articles than the tile title I clicked on and this fault repeats on any of the news feeds.

This happens on my android samsung tablet but not my android phone

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2 answers

Your answer

Answer 1

Hi Richard Merk,

Since MSN works correctly on your Android phone but not on the Samsung tablet, on the tablet, please open Chrome and try the following:

Go to Settings > Site settings > All sites, find msn.com, and clear its stored data.
Open MSN, tap the three-dot Chrome menu, and make sure Desktop site is turned off.
Update both Google Chrome and Android System WebView through the Google Play Store, then restart the tablet.
Test MSN in an Incognito tab. If the links work there, saved site data, cookies, or a content-blocking feature may be interfering with the article links.

If the same incorrect redirects continue after these steps, please include the tablet model, Android version, Chrome version, and one example of the selected article and the article that opens instead when submitting MSN feedback. Avoid posting any personal account information publicly.

I hope one of these checks helps restore the correct article links on your tablet. Thank you so much for your understanding.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Vikki-T 13,230 Reputation points Microsoft External Staff Moderator

2026-10-31T11:27:43.1233333+00:00

Hi Richard Merk,

It has been a while and I am writing to see how things are going with this issue.

Have you had a chance to check the replies provided?

Any update would be appreciated.

Answer 2

Use Firefox or Edge on the Samsung tablet as a temporary workaround, because a recent matching report found that MSN links opened unrelated articles in Chrome while Firefox displayed the selected articles correctly.^1^

Confirm and work around the issue

Install or open Firefox or Microsoft Edge on the tablet.
Navigate to MSN and select several of the same news tiles that fail in Chrome.
If those tiles open the correct articles, use that browser for MSN temporarily. This isolates the problem to the tablet’s Chrome/MSN combination rather than the MSN account or feed itself.
If another browser also opens the wrong articles, note the tile headline and the headline or URL that actually opens.

A matching Chrome/MSN report is currently documented, but there is no accepted answer or official notice confirming a permanent Chrome-for-Android fix. Since the phone works correctly, changing MSN personalization or Microsoft 365 settings is unlikely to address this tablet-only behavior.

Report it to MSN

On the tablet’s MSN homepage:

Select the feedback button at the bottom-right, or open the Settings cog at the top-right and choose the feedback option.
Include:
- Samsung tablet model and Android version
- Chrome version
- The MSN homepage edition or country
- The headline shown on the tile
- The headline and URL that opened instead
- Whether Firefox or Edge opened the correct article
- A screenshot, if the form permits one

Microsoft states that MSN feedback is passed to its editorial and product teams. The service does not record an email address for this submission, so an individual reply should not be expected.^2^

If the wrong destination is an advertisement or suspicious page rather than another genuine news article, close it without entering information and include the destination URL and advertised brand in the report; Microsoft specifically requests those details for advertising-related problems.^2^

References