MS Office 2019 needs internet

My PC Softwares, LLC 0 Reputation points
2026-10-29T20:05:53.26+00:00

My MS Office 2019 is requesting that it access the internet. My internet is working fine, but MS Office is not finding it.

Where do I turn on my internet to work with MS Office?

Windows for home | Windows 10 | Internet and connectivity
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  1. Hendrix-V 20,785 Reputation points Microsoft External Staff Moderator
    2026-10-30T06:09:46.47+00:00

    Hi My PC Softwares, LLC,

    Since Internet access works elsewhere on the computer, I would focus specifically on what Office 2019 is trying to connect to rather than changing the general network settings again.

    In Word or Excel, open File > Account and check the activation status under Product Information.

    If it shows Product Activated, please share the exact message Office displays and which action triggers it. A screenshot with any personal information removed would also be helpful.

    With that detail, we should be able to narrow this down further.

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  2. AI answer

    2026-10-29T20:06:11.7333333+00:00

    Try these steps in order:

    1. Update Windows
      • Go to Settings > Windows Update > Check for updates.
      • Install all available updates, then restart the PC.
    2. Update Office 2019
      • Open Word or Excel.
      • Go to File > Account.
      • Under Product Information, select Update Options > Update Now.
      • If Update Now is missing, select Enable Updates first.
    3. If the problem happens only on a wired connection
      • This can be caused by an incompatible network card driver or the IPv4 Checksum Offload feature.
      • First update the network card driver through Windows Update or from the network card manufacturer.
      • If that does not help, open Control Panel > View network connections.
      • Right-click the network adapter, select Properties > Configure > Advanced.
      • Select IPv4 Checksum Offload and set it to Disable.
      • Select OK.
      • Note: disabling adapter features may affect network behavior; if needed, reverse the change after testing.
    4. Use a wired connection temporarily if currently on Wi-Fi
      • Plug in a wired Ethernet connection and try Office again.
    5. If Office apps show “stopped working” or still cannot update
      • Uninstall and reinstall Office 2019.
      • The uninstall troubleshooter can remove Office on Windows 10 or higher.
      • Restart after uninstalling, then reinstall Office 2019.

    There is no separate “turn on internet for Office” switch in the provided guidance. The supported fixes are updating Windows, updating Office, checking the network adapter driver/settings, trying a wired connection, and reinstalling Office if needed.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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