stuck in teams sign in loop just a moment

Question

stuck in teams sign in loop just a moment

Jarred Zhang 0

moderation

cannot log in teams and cannot attend meetings. I entered my password and verified authenticator. It brings me to this screen everytime.

Ruwim.B 7,325 Reputation points Volunteer Moderator

2026-10-31T08:49:32.9566667+00:00

Have you actually tried to contact IT department at the KPU University?

https://www.kpu.ca/it

I'm afraid that only IT department can fix your issue.

4 answers

Your answer

Ruwim.B 7,325 Reputation points Volunteer Moderator

2026-10-31T08:49:32.9566667+00:00

Have you actually tried to contact IT department at the KPU University?

https://www.kpu.ca/it

I'm afraid that only IT department can fix your issue.

Answer 1

Nathan Roberts (SN) 14,196 Student Ambassador Volunteer Moderator

Hey there, Jarred Zhang

Please can you try right-clicking onto the Microsoft Teams icon on the right-hand side of the Taskbar (You may need to click onto the ^ icon to show more icons)

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Then click onto "Quit Teams" at the bottom of the menu

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This will force Microsoft Teams to stop running. Once Teams has stopped running, please can you go to Start > Microsoft Teams and open the Microsoft Teams app again. It may ask you to authenticate again, if it does, please can you authenticate. You should then be able to continue and join your meeting.

If your meeting is now, please sign into Microsoft Teams on the web by following this link: https://teams.cloud.microsoft/

Please sign into your account and you will be able to join your meeting online. After your meeting, you will be able to follow the advice above to sort the authentication problem out.

Hope this helps,
Nathan

Jarred Zhang 0 Reputation points

2026-10-31T00:45:35.0233333+00:00

Thank you. So I ended up joining my meeting, but I still can't log into Teams or Outlook on my Windows. Every time I try to log in, I open it and pops up the sign-in prompt. I try to sign in, and then I get stuck in a "just a moment" loop eventually. If I quit and then reopen again and redo the sign-in verification process, it just gets stuck all over again, so I can't use them
Nathan Roberts (SN) 14,196 Reputation points Student Ambassador Volunteer Moderator

2026-10-31T08:55:01.2333333+00:00

Hey there, Jarred Zhang

Ok, thanks for the information. Please can you tell me if you have reset your apps through the Settings page like Emily suggested?

If you have done this, we can look at further troubleshooting methods to try.

Thanks,
Nathan
Jarred Zhang 0 Reputation points

2026-11-01T02:54:14.38+00:00

It

It says the answer violated some conduct and is removed.
Jarred Zhang 0 Reputation points

2026-11-01T04:27:33.1933333+00:00

Is it okay if you can repost the answer, or find another way to avoid a code of conduct? Thank you

Answer 2

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Answer 3

EmilyS_726 34,015 Volunteer Moderator

Please see if you can sign into the same account via browser incognito mode https://teams.microsoft.com/v2

If so, is this on Windows platform? Quit Teams like Nathan said, then go to Windows Settings > Apps > Installed App, locate Microsoft Teams, click on the three dots and go to advanced options, scroll down and click on Reset.

Then restart Teams and see if you can sign in this time.

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Answer 4

Ruwim.B 7,325 Volunteer Moderator

The deleted post was not relevant to your thread because it was referring to Teams on Web.

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Have you seen this comment?
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