Artifact Signing (Trusted Signing) organization identity validation stuck in "In Progress"

Hi,

We have an Artifact Signing account whose public organization identity validation has been sitting in In Progress well beyond the documented 1-7 business day window, with no email requesting further documentation. Our subscription is on the Basic support plan, so the portal will not let us open a technical support request for this service - posting here as advised by the troubleshooter.

Details

• Identity validation ID: f24aca87-16c2-4cbd-b0ad-e466d48c561b
• Identity type: Public / Organization
• Organization: GLOBAL RETAIL TECH MARKETING LIMITED (UK)
• Account: ishareon-signing (resource group rg-iteamon-signing, North Europe)
• Subscription ID: 925bdd49-de1f-4fe4-8dbb-7fbbd34b32c4
• Primary contact email on the validation: ******@dhlpoint.com

What we have checked

• Inbox and spam for the primary contact email - no verification or follow-up email has been received.
• No Activity Log entries or Service Health events for the resource.

Could someone from the Artifact Signing team please check the status of this validation and let us know if any additional documentation is needed, or nudge it along if it is stalled on your side?

Thanks!