Microsoft swiftkey keyboard problem

Question

Microsoft swiftkey keyboard problem

Mlh 70

Hi.

I have a problem with the Microsoft swiftkey keyboard as of the sudden a few days ago.

The app is no longer loading the emotions. This is an mobile app by Microsoft.

Feel free to move this topic if was on wrong forum.

Thank.

Imtiaz Ahmed Khan 0 Reputation points

2026-11-02T15:35:57.0966667+00:00

My phone is Huawei Mate 20... Saw another post where the problem is with that person's Huawei set... The problem is still there... It is with the latest update, don't force us into unnecessary settings change!!!

Answer recommended by moderator

Mlh 70

Hello @Emma1-N

Look like the Microsoft team have resolved the issue by making a new update available as of yesterday so i have already installed this update and seems to be the emoji are loading fine right now.

Can you check if Microsoft release this update yesterday?

I asked this because of Google play is randomly found updates for apps

Here the update information i received yesterday.

What's new

General improvements to ensure your Microsoft SwiftKey Keyboard runs smoothly..

Version 9.13. 19.3

Updated on 26 October 2026

Emma1-N 14,890 Reputation points Microsoft External Staff Moderator

2026-11-04T04:50:03.1933333+00:00

Hello Mlh,

Great to hear the emoji are working again!

The "Updated on 26 October 2026" date is when version 9.13.19.3 was published. Google Play often releases updates to devices gradually, so your phone may only have received it yesterday.

Please also remember to:

Turn Enable auto update back on for SwiftKey (Play Store > Microsoft SwiftKey > ⋮ menu).

Update Google Play services and Android System WebView in the Play Store if you haven't already.
Mlh 70 Reputation points

2026-11-04T05:47:54.34+00:00

Hello @Emma1-N

I will do. Thank you for helping and for confirmed on this. You can to marked this topic as resolved or answered for the right solution.

Have a great day.

1 additional answer

Your answer

Imtiaz Ahmed Khan 0 Reputation points

2026-11-02T15:35:57.0966667+00:00

My phone is Huawei Mate 20... Saw another post where the problem is with that person's Huawei set... The problem is still there... It is with the latest update, don't force us into unnecessary settings change!!!
Emma1-N 14,890 Reputation points Microsoft External Staff Moderator

2026-11-04T04:50:03.1933333+00:00

Hello Mlh,

Great to hear the emoji are working again!

The "Updated on 26 October 2026" date is when version 9.13.19.3 was published. Google Play often releases updates to devices gradually, so your phone may only have received it yesterday.

Please also remember to:

Turn Enable auto update back on for SwiftKey (Play Store > Microsoft SwiftKey > ⋮ menu).

Update Google Play services and Android System WebView in the Play Store if you haven't already.
Mlh 70 Reputation points

2026-11-04T05:47:54.34+00:00

Hello @Emma1-N

I will do. Thank you for helping and for confirmed on this. You can to marked this topic as resolved or answered for the right solution.

Have a great day.

Answer 1

Emma1-N 14,890 Microsoft External Staff Moderator

Welcome Mlh,

I'm sorry the emoji aren't showing in SwiftKey. Could you tell me whether you're on Android or iPhone, and whether the emoji panel is blank, shows empty boxes, or doesn't open at all?

Meanwhile, please try these steps:

Turn on the emoji key: Open the Microsoft SwiftKey app, tap Emoji, and turn on Dedicated emoji key. Then tap the smiley face on the keyboard. You can also long-press the "Enter" key to open emoji.
Use the default font (Android): Go to Settings > Display > Font size and style and choose Default. SwiftKey uses the standard Android font, so if you've changed the font, emoji will most likely not show. Restart your phone afterwards.
Update SwiftKey: In the Play Store or App Store, search for Microsoft SwiftKey and tap Update
Clear the cache (Android): Go to Settings > Apps > Microsoft SwiftKey Keyboard > Storage and tap Clear cache

Looking forward to your update.

Mlh 70 Reputation points

2026-10-30T06:32:37.77+00:00

Hello @Emma1-N thanks to you for welcoming.

This is Android.

So when I try to open the emojy. It will open with empty or blank window. And then it closed itself immediately.

Clear both app data and cache not help because of the problem is returning right away after that.

The same thing when I do Uninstall the update for the Microsoft SwiftKey keyboard. Then to update it again using Google play.

I've never think of changing the phone font.

Anyway. I have to do reset all settings for my phone and problem is not fixed.
Imtiaz Ahmed Khan 0 Reputation points

2026-10-31T01:34:09.53+00:00

Facing the exact same problem, did Google search and landed here...
Emma1-N 14,890 Reputation points Microsoft External Staff Moderator

2026-10-31T09:27:11.06+00:00

Hello Mlh,

Thank you for your update. Please try the step below:

Update the system apps SwiftKey relies on: Open the Google Play Store, tap your profile picture, then Manage apps & device > Updates available. Update everything, especially Android System WebView and Google Play services. Then restart your phone.
Emma1-N 14,890 Reputation points Microsoft External Staff Moderator

2026-10-31T09:28:47.5066667+00:00

Hello Imtiaz Ahmed Khan,

You can try the step above to see if the issue is resolved. Then, let me know the result.
Mlh 70 Reputation points

2026-10-31T10:50:59.1933333+00:00

Hello @Emma1-N

Unfortunately. After I do uninstall Google play service. It is now flooding my phone with a messages about Google play service to be updated.

I also Uninstall the android system webview.

Then I restart my device. The emoji is loading fine. But as for a test. I do clears both data and cache for Microsoft SwiftKey keyboard and problem reoccured.

I suspect this version of the Microsoft SwiftKey keyboard is problematic. Because of when I had to uninstall its update. emoji will be loading just fine.

So if you can make a test and confirm this issue.
Emma1-N 14,890 Reputation points Microsoft External Staff Moderator

2026-11-03T04:30:23.11+00:00
Hello Mlh,

Thank you for your update. Please try the step:

Go to "Settings" > "Apps" > "Microsoft SwiftKey Keyboard", tap the ⋮ menu, then "Uninstall updates".

Open the SwiftKey page in the Play Store, tap the ⋮ menu, and uncheck "Enable auto update" so the update doesn't install again automatically.