Urgent: Microsoft 365 Education verification pending for over 2 months – unable to contact support

Ida-Helen Fredriksen 0 Reputation points
2026-10-29T12:00:22.4+00:00

Our school, Fjordglimt Montessori (Norway), has been awaiting academic eligibility verification since August 25, 2026.

Our Office 365 A1 Faculty and Student trial licenses expired on October 25, while the Admin Center still shows "Pending approval as a Microsoft Qualified Academic Institution".

We have repeatedly attempted to contact Microsoft Support, but the Support Assistant gets stuck in a loop, and the Norwegian telephone support system does not connect us to a human representative.

Our school underwent an official name change during the application process, which may have affected the verification.

We urgently need assistance from a Microsoft employee to escalate this case to the Academic Eligibility Verification team.

Is there a way for a Microsoft moderator to help us reach the appropriate team or initiate a support case?

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
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  1. Helen Luu 3,645 Reputation points Independent Advisor
    2026-10-29T12:31:45.87+00:00

    Hello @Ida-Helen Fredriksen

    Please understand that community moderators cannot contact Microsoft Support directly on behalf of users; Additionally, I can only provide guidance and direct you to the appropriate support channel for further assistance.

    When submitting your request to Microsoft Support, please try turning off the Support Assistant (AI) in the Help panel first. After that, enter a brief description of your issue, for example: “Pending approval for Office 365 A1 Faculty and Student.”

    Once the AI assistant is turned off, please check whether the Contact Support option becomes available so that you can proceed with submitting a support request directly to Microsoft Support.

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    Please give these steps a try and let me know if you continue to experience the same issue. I will be happy to provide further guidance based on what you see.

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