microsoft problem

DevendraRawat-0616 0 Reputation points
2026-10-29T08:23:12.4933333+00:00

Microsoft word and other file is not working

please solve my computer problem

thank you

Microsoft 365 and Office | Install, redeem, activate | Other | Windows
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  1. DaveM121 945.9K Reputation points Independent Advisor
    2026-10-29T08:58:58.8633333+00:00

    The solution depends on the error you are seeing in the Office apps, is there a popup error indicating the Office apps failed to start with a 'Repair Now' button, or is there a notification indicating an activation/subscription error.

    1

    If the error you see indicates the Office apps ran into a problem with a 'Repair Now' button:

    Before performing this process to ensure you do not loose the Office installation during the repair, please log into your Microsoft account on this link (https://account.microsoft.com/services/) and check to ensure your Office licence or Microsoft 365 subscription is listed correctly on your account.

    Open the Settings App (gear icon on your Start Menu)

    Go to Apps - Installed Apps, then scroll down to find Microsoft Office

    Select that and choose Modify - Online Repair

    That should fix any issues with your Office Installation.

    If that does not resolve the problem, completely uninstall Office, restart your PC, then download and reinstall Office from your account online (https://account.microsoft.com/services/).

    2

    If there is an activation/account error indicated in the Office apps.

    Open Word.

    At the top right of Word, log out of Office.

    Restart (not shut down) your PC, then log back into Office, is your subscription then recognized correctly.

    If not, log into your Microsoft account on this link, is your Office licence listed correctly there, or if that is a subscription, check the expiry date listed on your subscription, is that listed correctly.

    https://account.microsoft.com/services/

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  2. AI answer

    2026-10-29T08:24:39.82+00:00

    Start Word in Office Safe Mode, and if it still does not open, run an Online Repair of the complete Microsoft 365 or Office installation.

    1. Test Word in Safe Mode

    1. Press Windows key + R.
    2. Type winword /safe.
    3. Select OK.
    4. If asked whether to start in Safe Mode, select Yes.

    Safe Mode starts Word without additional extensions and customizations that can interfere with startup.^1^

    • If Word opens: close it and start it normally. If the problem returns, an add-in or extension may be interfering with startup.
    • If Word does not open: continue with the repair below.

    For another Office application, use the appropriate Run command:

    • Excel: excel /safe
    • PowerPoint: powerpnt /safe
    • Outlook: outlook /safe

    2. Repair Microsoft 365 or Office

    You do not need to know your exact Office version. Look for an entry named Microsoft 365, Microsoft Office, or Microsoft Office 2016/2019/2021/2024.

    Windows 11

    1. Right-click Start and select Installed apps.
    2. Find Microsoft 365 or Microsoft Office.
    3. Select the three dots beside it, then select Modify.
    4. Select Online Repair → Repair.
    5. Complete the instructions, then restart the computer.

    Windows 10

    1. Right-click Start and select Apps and Features.
    2. Select Microsoft 365 or Microsoft Office.
    3. Select Modify.
    4. Select Online Repair → Repair.
    5. Complete the instructions, then restart the computer.

    If the installer instead displays Change your installation, select Repair and then Continue. Repairing this entry repairs the entire Office suite, including Word, Excel, and PowerPoint.^2^

    After restarting, open Start, type Word, and select the Word application directly rather than opening a document. If Word still does nothing, note whether Microsoft 365 or Office appeared in Installed apps, and whether the repair displayed an error message or code; those details are needed to identify the next action.

    References

    1. Open Office apps in safe mode on a Windows PC | Microsoft Support
    2. Repair an Office application | Microsoft Support
    AI-generated content may be incorrect. Read our transparency notes for more information.

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