Microsoft Rewards - Lazada Gift Card Claim Link Broken for Months (Vendor Page Unavailable)

Microsoft Rewards Support—not Lazada—must review this unfulfilled Rewards order, and Microsoft’s policy permits a comparable replacement or points refund when an ordered reward is unavailable.^1^

Submit a replacement/refund escalation

Microsoft Learn Q&A is a public user forum and moderators cannot access Rewards orders, generate voucher codes, refund points, or escalate an account case internally. Since previous tickets were closed with an inapplicable Lazada referral, submit a new request through the Microsoft Rewards Support form linked under Need more help? on the refund-policy page.

Use wording similar to this:

Subject: Unfulfilled Microsoft Rewards order — unavailable vendor claim page

I redeemed a Lazada ฿250 reward on November 25, 2025. The supplied ShopMyGiftCards claim page has continuously displayed “Temporarily unavailable,” and no voucher code was generated. Lazada cannot investigate because it did not issue a voucher.

Please review this as an unfulfilled/unavailable Microsoft Rewards order, not as a request for Lazada to troubleshoot an issued code. Under the Microsoft Rewards refund and exchange policy, please either:

1. provide a working voucher or reward of comparable value, or
2. refund the points used for this order.

Previous Rewards Support case numbers: [list them]
Order ID: [full ID entered only in the private support form]

Microsoft states that non-Microsoft-branded gift-card problems should be handled by Microsoft Rewards Customer Support.^2^ The refund policy normally makes Rewards orders final, but expressly provides that Microsoft may substitute a comparable reward or refund the points when an ordered reward is out of stock or otherwise unavailable.^1^

Attach:

• A screenshot of Order history → Order details, including the reward name, date, and status.
• A screenshot of the vendor page showing Temporarily unavailable.
• The original confirmation email.
• Previous support case numbers and closure messages.
• A short statement that no voucher code was ever generated.

Do not post the full order ID, email address, or support correspondence containing account details publicly.

Preserve the order evidence

In Microsoft Rewards:

1. Sign in with the account used for the redemption.
2. Select Redeem → Order history.
3. Locate the Lazada order and record its Status.
4. Open Order details and capture the supplied redemption link.
5. Select Resend to obtain another copy of the confirmation email.

These are Microsoft’s documented methods for retrieving reward details and resending the confirmation.^3^

If Resend only delivers the same unusable link, include that result in the support request; it does not resolve an unavailable vendor page. Browser clearing, VPN checks, and repeated Lazada referrals are not relevant to a link that has remained vendor-unavailable for months after the order was completed.

If the new case is closed again

Reply to the closure email if replies are accepted, keeping the same case number, and request:

• Review by a Microsoft Rewards order specialist.
• A written determination under the unavailable-reward provision.
• Either a replacement reward or return of the redeemed points.

If replying is unavailable, open one new Rewards Support request and reference every prior case number. Avoid filing many simultaneous cases, because the history is easier to assess when the failed referrals and requested remedy are consolidated.

References

1. Microsoft Rewards refund and exchange policy | Microsoft Support
2. Learn about Microsoft Rewards | Microsoft Support
3. Track my Microsoft Rewards orders | Microsoft Support