Artifact Signing: Organization identity validation remains In Progress after Verified ID completion

Our Artifact Signing (Public Trust) organization identity validation for Genesis Computing Inc. has been "In Progress" since October 5, 2026, which is over three weeks. In that time:

• we haven't received any follow-up email or document request;
• the portal has never shown "Action Required".

Environment

• Artifact Signing (Trusted Signing), Public Trust certificate profile
• Organization identity validation, with a single request for our organization

What we've already done

• Verified ID step: our authorized representative completed it on October 5. The email link now reports it has already been used.
• Duplicates: we confirmed there's only one validation request. We haven't cancelled it or recreated it.
• Paid support case: we bought a paid Azure support plan and opened a case. It went through several rounds of replies. Support first suggested cancelling and recreating the validation. We declined, because that would only restart the same process without fixing the cause.
• Documents: support then asked for two specific documents, and promised that if they didn't resolve the issue, the case would go to the engineering team rather than us being told to cancel. We sent both the same day:
  • a certified Delaware Certificate of Incorporation, showing the legal name and registered office;
  • registrar and DNS evidence that our website domain (genesiscomputing.com) and our email domain (genesiscomputing.ai) belong to the same organization, with the .ai domain redirecting to the .com.
• What happened next: support sent back a case summary that didn't mention either document. The case was then switched to "post your question on Microsoft Learn Q&A to continue". The option to reply on the case was turned off. So the documents support asked for were never reviewed, and the escalation we were promised hasn't happened.

Questions for the Artifact Signing team

1. Is our validation in manual review, or has it stalled?
2. Does the legal name in the request have to match the registration exactly? The filed name is "Genesis Computing Inc." with no comma, but the request was entered as "Genesis Computing, Inc."
3. Can someone from the Artifact Signing team review the documents already submitted on our support case, or tell us where to send them?
4. What should we do next: wait, provide something else, or recreate the request with corrected details?

I can share the validation ID, subscription ID and support case number privately.