service order 2048488169. will repairs be guarantted, warranted?

Question

service order 2048488169. will repairs be guarantted, warranted?

Larry Reissman 0

Before I send surface pro 9 for repairs, want to confirm that the $600 cost will result in a repaired or replace surface pro 9. I believe the mother board is the issue. Can you confirm that I will receive a working surface pro 9 in return for $600 cost. What warranty do you provide for the repaired or replacement surface pro 9

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2 answers

Your answer

Answer 1

Before sending your Surface Pro 9 for repair, I would suggest checking a few things with Microsoft Support.

Since you suspect that the motherboard may be faulty and the repair cost is $600, it’s reasonable to ask whether this amount will guarantee a working device. If your Surface cannot be repaired, will Microsoft replace it with a working unit?

Also, ask what warranty will be provided on the repaired or replacement device and whether any additional charges might apply.

I’d recommend getting these details confirmed in writing before sending your device or paying the amount, so you know exactly what to expect.

Answer 2

Microsoft may repair the Surface Pro 9 or replace it with a similar Genuine Microsoft Refurbished device; before shipping it, confirm the exact $600 service terms shown on your Microsoft account because a public forum cannot access or guarantee an individual service order.

What the $600 service generally provides

For eligible out-of-warranty service:

Microsoft may repair or replace the device, depending on the service offer available for the product and country.
A replacement may be a similar Genuine Microsoft Refurbished product closest to the original model’s form, functionality, and performance. Its color may differ if the original color is unavailable.^1^
Genuine Microsoft Refurbished devices are inspected, tested, cleaned, refurbished with genuine Microsoft parts, and quality-certified.^2^

This does not guarantee that Microsoft will replace the motherboard specifically. Microsoft performs diagnostics and determines whether to repair the submitted unit, replace components, or provide a replacement device. A motherboard replacement can also change the internal system serial number.^2^

Post-service warranty

The returned repaired or replacement Surface receives:

Out-of-warranty service: a 90-day hardware warranty.
In-warranty service: 90 days or the remaining original hardware warranty, whichever is longer.^2^

Local consumer-protection laws may provide additional rights.

Confirm this specific order before shipping

Sign in at Microsoft account → Devices.
Expand the Surface Pro 9 associated with the service order.
Select Check status beside Service Orders.
Review the order confirmation email and displayed service terms for the quoted amount, service type, and device details.^3^
If the terms do not clearly say whether the charge covers repair or replacement, contact Surface Support through the Get Help option and request written confirmation before sending the device. An active order can be cancelled from the same status page if necessary.

Before sending the Surface

Back up all files and erase personal data if the device can still start; Microsoft cannot recover your data.^4^
Verify that the device serial number matches the service order.
Do not include the power supply, keyboard, pen, or other accessories unless the shipping instructions explicitly request them; accessories may not be returned.^2^

References